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Located in the Frankford Village Shopping Center, LA Fitness in Carrollton, TX offers a spacious and well-maintained facility. Members enjoy a variety of cardio and weight equipment, along with an outdoor workout area. The gym offers numerous group classes with knowledgeable instructors, making it suitable for all fitness levels. Despite the high membership fee, many find the amenities worth the cost.

However, the staff often appear disinterested or unengaged, which detracts from the overall experience. Issues with cleanliness and maintenance, such as broken amenities and insufficient supply replenishment, are common complaints. Addressing these could significantly improve member satisfaction.

Pros:

  • Spacious and clean facility
  • Well-maintained equipment
  • Extensive variety of cardio and weight machines
  • Outdoor workout area
  • Numerous group classes available
  • Knowledgeable and passionate instructors
  • Locker rooms with showers and saunas
  • Convenient location
  • Flexible hours, open till late
  • Good member support from trainers

Cons:

  • Unfriendly and unengaged front desk staff
  • Frequent issues with cleanliness and maintenance
  • Some gym areas may feel overcrowded at peak times

Location / Contact

Rating Stats

3.7

out of 5.0

2 reviews
5.0
1 reviews
4.0
4 reviews
3.0
3 reviews
2.0
0 reviews
1.0

Reviews (10)

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I was disappointed about the whirlpool,It's foaming dirty stuff from not been clean. Everytime I've gone there. I'm going to a better location

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Great place. Please avoid social hours. 5pm to 7m M-F.

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Two months in so far so good. Gym is very clean and well maintained. It's never that busy which is one reason I joined. I really like the top floor outdoor workout area. It is pricey, but you get what you pay for!

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I recently became a member at LA Fitness and I have been thoroughly impressed with my experience so far. From the moment I walked in, I was greeted by friendly staff who made the registration process quick and seamless.The facilities at LA Fitness are top-notch. The gym is spacious and well-maintained, with a wide variety of equipment to cater to all fitness levels and preferences. Whether you're into cardio, weightlifting, or group classes, there is something for everyone here. I particularly enjoy their extensive selection of cardiovascular machines, including treadmills, ellipticals, and stationary bikes. The gym is always clean and the equipment is in excellent condition.One aspect that sets LA Fitness apart is their group classes. They offer a wide range of classes throughout the day, led by knowledgeable instructors who are passionate about health and fitness. The classes are challenging yet enjoyable, and I always leave feeling motivated and energized. The studio spaces are well-equipped, and it's easy to find a class that suits my schedule.The staff at LA Fitness deserve special recognition for their exceptional customer service. They are always available to answer any questions or provide assistance, and they truly care about the well-being of their members. The trainers are extremely knowledgeable and approachable, offering guidance and support to help you reach your fitness goals.LA Fitness also provides a variety of amenities, including locker rooms with showers and saunas, which adds to the overall convenience and comfort of the gym experience. Additionally, the gym is open 24/7, which allows for flexibility in workout schedules and eliminates any time constraints.In terms of price, LA Fitness offers competitive membership rates for the range of services and facilities they provide. They also offer various membership options to suit individual needs, such as month-to-month or annual contracts.Overall, I highly recommend LA Fitness to anyone in search of a comprehensive and accommodating fitness facility. The gym's well-maintained equipment, diverse class offerings, attentive staff, and convenient amenities make it an outstanding choice for individuals of all fitness levels.

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I thought a while about whether I wanted to write this review, but I'm hoping they actually read these and can make some positive changes. I've been going here for over a year now, and while there are a couple nice employees, most of them barely acknowledge your existence when you walk in, and are just looking at their phones. I think a lot of people (especially kids) know they don't pay attention to whether you scan in or not, so the gym is artificially overcrowded with people who don't pay. They rarely refill the moist rags or paper towels in the bathroom, so if you don't bring your own towels you can't wipe down your equipment. Also, there's a water fountain that hasn't worked the whole time I've been going here, and a bunch of the lockers aren't working. I think a few small changes from mgmt could make this a 4 or 5 star place, but there's just a lot of laziness/apathy from the staff thats making me look for other gyms. It's a super convenient location for me, but at this point I'm willing to travel if they can't cover the basic needs of a gym.

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Nice, newer facility, however, management and customer service is terrible (if not pathetic). Took a guest there last Saturday who is thinking about joining a gym. The sales manager at the front desk would not let him in despite the fact the 7-day guest pass says "eligible for any gym". He said I belong to a "gym in a different territory" and he would not honor the pass for my guest. I asked for his name only to learn from another LA Fitness employee at a different gym there was no one by that name at this gym. So, not only did he not try to work with my guest as a "potential new member" (and let him work out there), but he lied about his own name. I will never go back to this gym. That, and my friend will be looking for a different gym. I do NOT recommend this gym!

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The equipment is great but the staff isn't very friendly. Very Tiktok gym bro energy. No one ever greets you as you come in or leave. If there is someone at the front desk, then they are either eating fast food or on their phone and never look up. Don't think they make everyone scan in either, so at times, the gym is packed, and I often wonder who is working out for free when I am paying to be there. Also, the equipment wipes are always out, and they took away paper towels and equipment cleaner. 🤷‍♂️

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Once you are in to come in to workout you are good but if at any time you have to talk to someone please have a thick skin because man these dudes are oh so rude. You come in and they are on their phones. I came in on Wednesday and had to wait until he looked up and I told him I came for a tour. My tour guide, Andres, was super sweet and nice. Other than that just come in and do what you have to do.

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So far so good. Machines are working, and even when the place is packed you can get in a good workout. I don’t have to deal with the front counter people so not sure what the deal is there. Just scan and workout. Pretty easy.

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The pool and the jacuzzi area is not safe. The edges of where you sit, stand and/or grab are slippery. My biggest safety concern. Any person could slip and fall.The steam room is not open, what is the reason? If the steam room open, I will definitely join. My one big reason for not joining is the steam room, instead I am choosing Rosemead center.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.7-star.

This business has 10 reviews.

The address is: 3050 N Josey Ln, Carrollton, TX 75007, United States .

The contact number is +1 972-417-0182

This service is listed under Gym .

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