Snap Fitness Charleston offers a 24/7 fitness facility conveniently located in downtown Charleston. Members appreciate the variety of equipment available for a complete body workout and the clean, well-maintained environment. The friendly and helpful staff, including the personal trainers and unique features like the 'Great Wall of cardio,' add value to the overall experience.
However, some customers have raised concerns about customer service, limited equipment, and the cleanliness of certain areas like showers and bathrooms. There are also issues regarding parking and clarity in the membership cancellation policy, which have been pointed out by dissatisfied members.
Pros:
- Open 24/7, offering flexible workout hours.
- Located in downtown Charleston.
- Variety of equipment for a complete workout.
- Friendly and helpful staff.
- Clean and well-maintained environment.
- Has showers and various amenities.
- Personal trainers available.
- Partners with Generations Physical Therapy.
- Good atmosphere with friendly yet respectful members.
Cons:
- Customer service issues, including slow responses.
- Some areas like showers and bathrooms are not clean.
- Unclear and restrictive cancellation policy.
Location / Contact
- Address: 13 Kanawha Blvd W, Charleston, WV 25302, United States
- Phone:+1 304-881-0707
- Email:[email protected]
- Website:snapfitness.com
Rating Stats
Reviews (10)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.1-star.
This business has 10 reviews.
The address is: 13 Kanawha Blvd W, Charleston, WV 25302, United States .
The contact number is +1 304-881-0707
This service is listed under Gym .
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Michael Glenn
1 year ago
Filled out their website for a free trial. No response. Called. Nobody answered. I left a message. Nobody returned my call. Showed up in person. Stood at a desk for 10 minutes until some gym members told me I needed to go downstairs and find a bald guy in a green shirt who never comes to the desk. 3 strikes, you're out. Also, the parking situation is ridiculous.
M Fore
1 year ago
Not very well kept, and not very up to date machines.. of the few they even have. Showers are gross and always out of paper towels so equipment barely gets wiped down.
Taylor Garner
1 year ago
I joined this place maybe like a week and a half ago. I went once and just didn't like the set-up and size of the facility. I paid the $88 to join and from what I saw in the contract if I canceled within 30 days everything would be good. I didn't see in a small part of the contract written that I wouldn't get my money back if it was over 7 days. I joined 9 days ago and only went once and I am out almost $100. this is sad and shows that gyms just wanna keep your money and don't care about anything else. All over the contract everything was written 30 days, but the money back part was written as seven days so you weren't drawn to it. I will be getting in touch with my bank.
Ninas Pr
1 year ago
I’m so angry!!!! Every time I go to bathroom it’s dirty and smells bad 🤬🤬🤬🤬 the Wi-Fi also doesn’t work !!! You guys charged me $40 for this ????? …
Cathy Wallace
1 year ago
People are friendly but give you space. The right equipment for anyone!
Michael Martin
1 year ago
Never seen a gym where you have to take the elevator to reach more equipment to finish your workout.
Rashelle Stiltner
2 years ago
My boyfriend and I enjoy getting fit and healthy here together. The equipment has a little something for each area of your body for a complete workout. It is great and is walking distance to my apartment. I definitely enjoy coming here.
David Sanders
3 years ago
SNAP fitness Charleston refuses to enforce the mask mandate for health clubs in west virginia. They have been made aware of the issue in writing yet they continue to ignore it. This makes the gym a very unhealthy place to be.
Cameron Spradling
4 years ago
Switched here from Anytime Fitness around 8 months ago, it’s been my favorite gym I’ve been to. 24/7 access, staff are all cool, gym stays super clean. Best of all, it’s in a great location in downtown Charleston.
Jordan G
5 years ago
Great staff! Especially Jessica!Very well maintained. Facility includes showers, wedgewoods, lots of free weights, a “Great Wall of cardio” as many of the staff calls it and much more. Best gym in the Charleston area! There are also some really great personal trainers there if need. Lastly, they are partnered with Generations physical therapy which is awesome Incase you need a cupping or some other quick service.