Fitness Connection

I love this gym because there is a secluded women's area with a ton of good equipment and a big movie theater in our cardio room.

Fitness Connection has its Pros & Cons.... For the most, this fitness center has about every piece of equipment you could ask for and is a great place to work your body...PROS: Gym Manger seems to truly care about the success of this location and takes the time to listen.A great array of cardio equipment. Great selection of nautilus equipment.Free weigh area is massive and benches and free weight equipment is reality available.Cleanliness seems to be a priority. Well maintained and clean ladies locker room.CONS: Members do not unload the heavy weights when they finish, but that's not entirely the fault of the staff. Ladies gym could use some additional attention at times.Cooling issue in the ladies gym. So, if you get hot, use the open gym. The addition of smaller standing calf machine would be great for petite women with narrow shoulders.Overall, the East Charlotte Fitness Connection is a great place to workout...

I moved far away from gym so I called in April to cancel membership. I was told to continue to pay until my membership ended to avoid the cancellation fee. I called back in June when my membership was over and was told since I had moved that far away the cancellation fee was not applied. I was basically provided misinformation to keep paying for two extra months. I am extremely disappointed in the club’s customer service and will not patronize here ever again. Be aware before signing up here.

Been going here for years. For the cost (10/month) its ridiculous that this gym has any ratings less than 5 stars...They have everything you need, even a sauna. Obviously with such a great value it has its crowded times, but if you plan accordingly (going during the day, or on sundays, its not crowded), you won't have a problem.

It was nice, had lots of options, a strong free weight section, machines for days, but extremely busy. Even with its size, it was hard to find a spot free weight or machine. Nice gym though.

Is it clean? Yes. 5 stars.Does the equipment work? Yes. 5 stars.BUT this gym has GOT to be the worst with gym etiquette. It’s incredibly crowded between 5-8 (expected) but filled with kids/teens playing on their phones while hogging equipment. Basketball is played until the last hour before close and there is security but God forbid you want to just shoot around. There’s a guy constantly vacuuming and cleaning (he has shoved the vacuum cleaner under my bench while I’m on it). Told staff and was told “yeah we have tried telling him” but nothing changed. They close the basketball court an hour early so the guy can take five minutes to sweep. Which is ridiculous when you can never use the amenities due to overcrowding. Same with saunas. Everyone pays their money to use equipment and I 100% get that but etiquette needs to be enforced.

Amazing deal for what you get. Plenty of machines and everything is pretty new so working and in good condition. SO many options for things to do. I did find that the music was way too loud in group fitness classes and it actually kept me from participating. My Apple Watch even warned me that more than 10 mins at that volume can harm my hearing (it happened multiple times) and most classes are 50-55 mins, so this is definitely something they need to work on. Other than that, class instructors are friendly and encouraging.The customer service number is a joke so I had to wait on hold for an hour to cancel my membership and gave up because there were still 26 people in front of me and that line didn’t seem to be moving. But when I went in physically to cancel my membership, it was quick and easy. So I just recommend going in to do when you need to. Regardless, that experience was a blip overall, and my general experience was very positive, especially for the price.

Just joined so I can't say much other than I love that they have an office center where I can get some remote work done before and after workouts. It would be perfect it they added a printer.Adding some massage chairs would be great too. I wish they were a 24 hour gym. My rating might change later.

Gym doesn't open on time in the mornings. Not enough weights for each rack. Not enough clamps for each rack. Equipment is all over the gym in the morning, every morning. Staff is nice. Members are nice.

I have been coming to this gym in the mornings and for the past few months, I’ve noticed that it does not open on time (5:00 am) during the weekdays. In the past two weeks alone, there have been at least five times where people have had to wait outside because the staff doesn’t open on time. Two of those times have taken place in the last two days alone!When they do open, there is no apology for the inconvenience. It’s just “enjoy your workout” as people enter, rushing through their workouts so they can get on with their day. I feel something had to be done to ensure this does not happen anymore. So FC Eastway leadership, I ask that you look into this and take action before you end up with more complaints like this one.Update 1/4/2023: it is now 5:15AM ET and there are two entry one (21) people by the door (and more in their cars) waiting for someone from the gym to open the doors. NO ONE IS HERE TO OPEN THE DOORS AT ALL! I have spoken about this in the past and it appears the same is happening AND WE ARE ONLY 4 DAYS INTO THE NEW YEAR!!!