Orangetheory Fitness

Just recently moved to Charlotte. I’ve been window-shopping for a new fitness routine. I think I found the one. The energy of the studio is immaculate. The staff and couch’s energy were so friendly and motivational. I’ll definitely be a regular at this location.

Contacted them to cancel membership first time. I was NOT notified that I needed to sign a cancellation form.I was charged under DIFFERENT names to my credit card company for a few months before I realized that all the charges were from the same company. Their “communication attempts” were so vague that it was considered spam mail.Contacted them again to urge them to cancel my membership and double-check that I would not be charged any longer. Their response was that they would waive the next month but that I would still be charged for the starting month because the payment had been processed.I disputed this last payment (not for the money but because I was not satisfied with their handling of the whole situation) and sure enough they CALLED ME because I owed the that month’s payment. LOLIn summary, no refunds, confusing cancellation policies, nice facilities and trainers (which is why this rating is a 2 and not one).

Best decision joining here! Everyone made me feel welcomed the minute I walked in the door! The head coach reached out after my first class. The front desk member who helped me checked in and a month into my membership the manager called to see how I was doing. Truly shows you how much they care about all the members that come in the door. Highly recommend!!

Was visiting from Baltimore & refused to miss out on some OT workouts - this studio was AMAZING! From the moment I walked in, everyone was so kind and welcoming. I happened to be in town during the 2000 meter benchmark and was super hesitant going into the class BUT Coach Kaylie hyped me up & encouraged me & the whole team throughout. So glad I came in & worked out at the studio while visiting - highly recommend!

So happy I came in for a trial class! I have been on the hunt for a new fit fam and my first class with Head coach Danielle definitely did not disappoint. The energy was amazing and the workout challenging but I loved it! I Can't wait to come back for more! Highly recommend checking it out for anyone searching for a new fit fam in TheSouth End area.Thank you Danielle and Morgan for welcoming me, I'm excited to be down with Orange Theory Railyard!!

I love orange theory, I’ve been to a few locations, but my favorite location is this one at Railyard. It’s spacious and the coaches are awesome and full of energy, which I need especially in the morning. I’ve tried 6 different group fitness gyms in Charlotte and this one I burned the most calories and enjoyed it the most. I’m always worried about my form, mostly to prevent injury and this gym/ couches take time to sure your form is correct, which I think is hard for most group fitness gyms. The coaches are great, they will discuss anything with you at anytime and give you tips to help hit your goals. I’ve been going since last December, and I have really enjoyed it so far. You can park in the parking garage and get the ticket validated, which is easy and seamless. The coaches and staff are awesome! From the moment you walk in the door you will feel the orange theory family vibes from the entire staff.

I'll be completely honest, I've never been to a different OT location than this one, but I don't want to. Everyone here is always so friendly and the coaches are beyond amazing. All of the coaches are incredibly supportive, knowledgeable, friendly, and there for you when you need help. Coach Jess and Coach Danielle tend to be the ones I go to most and they never disappoint.The community is very welcoming and the studio is always clean. I do wish the locker area was a little bigger but that's not their fault.10/10 recommend this OT location!

Love Orange Theory Railyard. I was weary about joining a gym or ‘not being able to keep up’. I feel welcome here and pushed just the right amount. The coaches truly care and learn your goals. There isn’t a coach I wouldn’t recommend here. I’d recommend to anyone who’s considering joining!

I've been to several OTF studios and Railyard is by far the best. The coaches are beyond giving me personal support for my own fitness journey. Desk team is also so helpful and welcoming!

The best OTF location I’ve ever been to! This is my home studio and the staff is great, it’s super clean, and the equipment is top of the line. I travel pretty frequently and have tried a lot of different locations and this one is by far the best. I also love the layout, which allows you to see every part of the studio at once.