Planet Fitness

Extremely friendly staff! First time I visited, I was warmly greeted and explained all COVID precautions that the facility was implementing. Consistent staff treatment that endorses a positive environment. Would highly recommend.

Planet fitness in Pilsen is cleaner and more laid back then some other gyms. But the problem is it takes 4 weeks or more to fix a piece of equipment even if that piece of equipment only needs one screw. Even in the bathroom if a urinal or toilet breaks it takes forever and ever for them to fix it. THAT'S INEXCUSABLE.

They have a “no bag” “no jacket” policy that they just started on top of no use of the locker rooms. That’s unreasonable in a cold climate place like Chicago. So the front check-in person saw me come in with my bag which I put my coat in— since there’s no where else to put it— then comes up to me in the middle of a run and tells me to put my bag and items in the car. Mind you, he just saw me come in and greeted me while I’m holding the bag. This is the first day that they’re enforcing it, yet I saw other ppl with their items. Anyway, he tells me I have to put my items in my car and that I needed to do it right away and is rushing me. I tried to leave and ended up hurting myself trying to interrupt my treadmill run. I’m so disgusted with this place. If you’re going to enforce something, do it consistently and make sure everyone is abiding by it.

I normally workout at this planet fitness and I give it 2 stars because they actually up keep the place fairly well, but I've had an situation with the assistant manager Brenda in which she was rude and unprofessional. She interrupts my workout to tell me I cannot use my resistance bands. Number one, I've been to plenty different planet fitness where I have never had an issue with using my bands, so if this is a "Plant Fitness rule", I feel that consistency in the rules should be the same at every location. I comprehend that these bands may be not allowed but the way she went about communicating that information was poor. I was so annoyed to the point I ended my workout for the day. When I spoke to the Manager on duty he explained to me and proceeded to apologize for any inconvenience. Brenda is very rude and she shouldn't be anyone's assistant manager if that's how she talks with guests who pay to workout.

Great place friendly workers. Always clean there’s . Definitely safe to work out and it is never overcrowded able to use the machines I want and workout smoothly.

I love the peace of mind you get whenever you walk into any of planet fitness facilities. No hassles at all. Freedom to exercise as you please!! Friendly and professional staff at the locations I’ve visited which were 3 so far since I’ve been a member.

I have been fortunate enough to belong to multiple health clubs and gyms at the same time for the past 15 years when I moved back to Chicago. The Covid crisis gave me an opportunity to look around and see what Planet Fitness was all about. The word was they were not for serious weightlifters.I walked in to the PF on Cermak when some gyms started to reopen. I haven't been back to any of the gyms I used to juggle throughout the month before. I love my home club on Cermak.The front desk personnel are always smiling and quick to welcome me as soon as I walk in. It's really never overcrowded but if you want to minimize your exposure to people right now you can check how many people are using the club by just going to the website. If it looks busy there are 2 other PFs within a mile. My Black card membership allows me to put some variety in where I workout as well as pick the club with the least # of people.I can go to any PF I want but I'm finding myself going to my home club on Cermak 80% of the time because the people there are the best....and I have been a gym rat for over 50 years. None better. Thank you PF Cermak staff!!

I do like one thing from the pandemic and its not a face diaper. Its the fact that now all the machines are cleaned by the person who just used it. The bathrooms are clean, the staff is polite, and the monthly charge is minimal.

My merchandise has been stolen from me while I was working out in front of my eyes and planet fitness has done nothing to help my situation or even acknowledge it. I alerted front desk and she had no idea what to do but said she would tell a manager to call me the next day. This was last week. Last month I was harassed in the parking lot of this fitness club. It just seems that staff doesn't care about the people that they let attend this club or the members that invest their money every month. Please cancel my membership if you see this since nobody will pick up my calls, or acknowledge my voicemails. I don’t care to go back to an establishment where I’ve been robbed or harassed.

This is my home gym and although it does get busy I'm glad you can still find machines and that they are back to 24hr. The locker rooms here are the super clean. The employees are friendly and helpful.