Retro Fitness

HIGHLY PERSUADE AGAINST Retro fitness because canceling membership at Retro is a nightmare. I moved from Chicago to Palatine in Dec 2020 and I requested cancellation in person at the gym, paid my balances and was told that was all set. A month later, they charged me another monthly fee, plus late fee and yearly ones. I called the gym and ABC financial several times who says they no longer accept in-person cancellation (simply said that a guy who cancelled at the gym didn't know the job) and asked me to mail the request and I did. Now they're asking cancellation fee of $20 and charging monthly and late fees of $19 meanwhile even I thought my account was on freeze. I'M WARNING YOU BEWARE of signing a contract. ONCE YOU'RE IN IT, THERE WILL NO SUCH THING AS CANCELLATION UNTIL YOU LOSE SEVERAL HUNDRED BUCKS.Update on Apr 30. They don't resolve or take any action on this. I still couldn't cancel my membership, it's been 5 months :(

Horrible Experience. I signed up my wife and I for the membership. We were locked in to a year agreement and could not cancel without incurring a early termination fee. We waited until the year was up and had to physically go in to cancel, They would not do it on the phone. We signed our papers and were told we would be charged again because they need 30 days notice of cancellation. I proceeded to pay for the extra month we would not use, and once I thought we were all finished, I then received two $39.99 fees claiming they are an annual fee that must be charged to my account. They claimed they could not reimburse the fees, even though I obviously cancelled already. PLEASE USE ANOTHER GYM, YOU WILL BE MUCH HAPPIER!!

I first came here and used it for a few weeks (good equipment, pretty good gym as far as hardware and space). I had stopped going before covid struck, once Covid happened the gym suddenly stopped charging my account without an email or call or word of any kind as to the status of the gym. For all I knew it had completely shut down and didn’t exist anymore. Months go by and still no charge. Then one day I get a charge for retro fitness, I call and try to have my membership canceled but they say it has to be done and in person and only when a manager is around...not exactly fitting to my schedule to be going off of some gym managers schedule. Weeks go by and I make several phone calls asking for my membership to be canceled and no one can do anything for me. Instead they give my number to some collection agency that calls non stop. One day they finally charge my account for like triple what they thought I owed them, I called and again nothing can be done over the phone. Which is funny cause my initial sign up and payment was done online completely solo. You can take our money over the phone but if we ask to stop taking it we have to show up in person. And screw the policy, that should be modified on account of COVID-19 you can’t force ppl to come in person with a big disease going around. Especially a gym which is germ central. This is a nice facility ran terriblyUpdate: still have never heard from a manager and am still getting emails saying that there’s a problem with my account. Also after reading many reviews with the same problem I am considering cooperating with other former members who are still having trouble and putting together a small legal team to take Retro Fitness and it’s sticky finger sidekick ABC Financial to court. We might be years in court but I’ve got nothing but time.

Today was my first day. Gym had a lot of equipment. Gym was clean, equipment all worked fine, friendly & knowledgeable staff. The only thing I didn't like was a certain couple who used the equipment but did disinfectant after usage.

Second floor is good but 0 floor don't have enough air.You see most of review is 5 star but almost all of them lie.They give free items when you give them 5 star. Read agreement before sign!!! You will understand it was trap after signed. They will charge from your account unauthorized fee.

Spacious, not packed like some other gyms. Cardio room with a theatre is a BONUS!!! Many equipments available to use without wait. Still new to this place, but I love it so far.

Its a great gym with all the appurtenant equipment needed for a great workout. The best thing is they have childcare which is a big incentive for couples to workout together after regular work hours. We were really impressed by the quality of childcare especially the provider Nima who is very nice with the kids and we never have to worry about our kids under her supervision. She was accommodating of our schedule on multiple occasions and never reached out to us for any kids related issues during our workout. We highly recommend this gym to everybody but especially to those people who have kids to be taken care of while they’re at the Gym.

-Very professional, kind staff, and the Operations Manager, Harold is always making sure that the staff is consistently cleaning the gym around the clock. Not to mention Gavin, and Catherine's fantastic customer service skills.-Staff has positive demeanor and are always eager to help.-Good membership prices, and amenities. Very safe and compliant especially under this unprecedented time that we're currently in.-One last thing, they are very consistent with the face covering policy, and constantly remind the members over the loudspeaker with announcements every half hour or so.

I canceled my membership and am still getting charged. This isn't the first time I'm falsely charged for something at this gym. I honestly think they think of their customers as just a quick coin-grab but don't actually Foster relationships, at least at the manager level.

I was terribly mistreated by the staff today. I'm paying roughly 45$ for membership. For these money - I'm not provided with proper pulley handles for the many unilateral cables machines they have. But also when I bought my own , and I forgot them at the gym - I was refused to have them back, even after I stated I have my receipt for them - the guy on the front desk told me - "I don't know" and was looking at me like I got 3 heads. And the personal trainer just shrugged at me. I understand the front desk guy doesn't do a lot at the gym - so I don't expect him to know what equipment they have. But what about the personal trainers? I would never give my health in the hands of someone that's doesn't know what equipment they have and is there every day.