TuffStuff Fitness International Inc., located in Chino, CA, is a reputable exercise equipment store known for producing high-quality fitness products. Their offerings include robust machines like the AXT-225 and MFT-2700, built to commercial standards with smooth cable operations. Customers value the durability and ease of setup. Positive experiences with service reps like Danny and Chris highlight exceptional support.
However, some reviews indicate significant issues with customer service and communication. A segment of users reported difficulties in getting technical assistance and timely responses to problems, which marred their overall experience.
Pros:
- High-quality, durable equipment.
- Smooth cable and pulley actions.
- Commercial-grade machines.
- Easy-to-follow assembly instructions.
- Good delivery and setup services.
- Helpful and informative staff like Danny and Chris.
- Compact designs, suitable for home gyms.
- Enhances workout routines efficiently.
- Prompt delivery services.
- Overall positive customer satisfaction.
Cons:
- Poor customer service responses.
- Frequent communication issues.
- Some equipment has design flaws.
Location / Contact
- Address: 13971 Norton Ave, Chino, CA 91710, United States
- Phone:+1 909-629-1600
- Email:[email protected]
- Website:tuffstuffitness.com
Rating Stats
Reviews (20)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.3-star.
This business has 20 reviews.
The address is: 13971 Norton Ave, Chino, CA 91710, United States .
The contact number is +1 909-629-1600
This service is listed under Exercise Equipment Store .
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Patrick Donohue
2 years ago
I recently purchased the Tuff Stuff Lat/Low Row Machine. So far it works very well. It sturdy and has more then enough weight, (200 pounds) for me. …
Fishordie
2 years ago
I purchased the amazing TSI PPMS-245 Cross Cable trainer for my home gym.. I purchased the product from Danny at Gym Provisions.. All I can say is WOW.. This product along with the amazing customer service is exactly what I was hoping for.. …
Wolfgang Kirchner
2 years ago
I’ve been looking for a decent lat pulldown machine since the start of COVID. When this popped up I was immediately interested. What sold me is its built like a commercial rig and comes with a 200lbs weight stack. I’ve had it for a few …
Michael Severson
2 years ago
I purchased the TuffStuff AXT-225 Gym from Home Fitness Warehouse in Albuquerque, NM after comparing with other equipment like Hoist from competitors. The service was personal, the prices were better, and the equipment is excellent! Plus there was no additional charge for delivery and setup! I'm very pleased with my purchase.
James Gibson
2 years ago
I Purchased a piece of equipment last spring. I have experienced Constant problem with the evenness of the weight or pressure when using the cables. I have called and emailed tuff stuff repeatedly, with absolutely no response. Poor customer service. Also, the angles on some of the equipment are not right causing discomfort.
Colin Silvester
2 years ago
I recently took delivery of the AXT-225 personal fitness gym. I was able to build it relatively quickly following the instructions (though the tools supplied are not sufficient) within about 8 hours. The machine is extremely well built and solid and the actions of the moving parts, particularly the cables and pulleys, is very smooth. This is a very high quality product.
MyRyanFamily
3 years ago
I bought a Tuff Stuff six pack trainer and I have to say i am really impressed with the quality of the product. it is an excellent piece of kit, very compact for my home gym and very versatile. I absolutely love it
Craig Billins
3 years ago
Bought a brand new TuffStuff Cxt-200 from Fitness Superstore UK and it has rust on multiple parts and overall the unit is not built very stable. For £2,999 it's very poor quality. On top of that Ive sent 5 emails to TuffStuff over 2 weeks …
Barry Stadlin
3 years ago
My wife and I just got our AXT-225. IT IS FANTASTIC! There are so many exercises to do and so easy to move from one to the other. The equipment is not bulky and fits nicely in our basement. The convenience of having this equipment allows …
Danny Gosselin
3 years ago
I have always been a big fan of TuffStuff and now I have my own. Great gear nothing but quality, from a quality company. Keep up the great work!