Alchemy 365 Tennyson

Wow where do I begin? Not only were Janey, Hali, Kendel amazing instructors helping to correct my form to get the most out of each of my 3 free classes and workouts... they also operate a tight clean ship with an immaculate, top tier, interior facility complete with dope showers and good vibes all around. I love the experience there and will most def be comin back for moThank you alchemy 365 and your whole crew! Yu all are dope as hell

I joined Alchemy and enjoyed the classes. When I moved out of state, I was told I would forfeit a large number of unused passes. Instead I put my account on hold for three months ($5/month charge) in case I could use them during visits.Forgot all about Alchemy until I saw $109/month charges on credit card last two months. When I contacted Alchemy and asked for a refund since I no longer lived in state, I was told “there’s nothing we can do.”No reminder email that my “on hold” was expiring. Just started rebilling and said “tough luck” when I realized my error.“Nothing we can do.” So lame. Something you could do is refund money that was paid to you because of oversight, not for services rendered. It seems like such a normal and friendly thing to do.Yes it was my error but it truly was a mistake and this “wellness” company could have made a fan for life by refunding money they didn’t earn. Instead, they kept the money. Disappointing.I see your response. If you remember, I had accumulated unused sessions which I would have forfeited so I put on hold to see if I’d be able to use them. You knew I had moved, yet you started billing me again.The fact that you’re unwilling to refund two months of fees to someone who you know can’t use your club says a lot. You could have just been a normal friendly business here and you weren’t.

Thanks for taking the time to leave a rating, Leah!

I became a member in fall 2022. I tore my ACL in January, and I asked to cancel my membership (via Alchemy's cancellation form). I had to request cancellation 4 times total before resolving the issue. I enjoyed the membership while I could use it, but it was a big hassle while I was already dealing with injury, surgery, etc.

Great gym. I really like the instructors. The torpedo is an excellent invention

I’ve been attending classes here for about 12 months and I love this gym. The people who teach are great, the classes are tough, and the booking and scheduling is easy and flexible. Would highly recommend!

Clearly an unpopular opinion based on the 5 star reviews, but hoping more people think this and just were shy to speak up but…I went for a class and the clear focus is doing as many reps/packing in as much as possible into the workout. Kind of like the “workout 101 for people with A.D.D.” That wasn’t my main issue though. There was zero guidance or correction from the instructor after initial explanation. She was just there as a hype person. I saw so many people in front of me doing exercises with bad posture or form; they were just trying to complete the exercises on time rather than doing them correctly. I am certainly no fitness wizard, but the importance of form over reps is pretty well-known and obvious. I think some people will have long term issues if they keep doing this class with incorrect form and without guidance from a true fitness instructor.