Located at 296 S Randall Rd in Geneva, IL, Northwestern Medicine Delnor Health & Fitness Center serves as a resource for those seeking a clean, well-maintained fitness environment. Boasting a variety of workout equipment and specialized areas like aqua therapy pools, the center focuses on enhancing physical wellness. However, it's notable that recent feedback highlights some challenges with customer service and facility management.
The fitness center operates extensively throughout the week, accommodating early birds and night owls alike, though weekend hours are more limited. While it values cleanliness and offers knowledgeable staff, the facility confronts criticism concerning its communication and policies regarding membership management.
Pros:
- Extensive operation hours on weekdays
- Clean and well-maintained facility
- Friendly and dedicated staff
- Knowledgeable trainers available
- Wide variety of workout equipment
- Offers specialized areas like aqua therapy pools
- High standard of cleanliness consistently noted
- Good reputation from long-term members since 2013
- Positive feedback for overall environment and facility management
- Located conveniently for local residents
Cons:
- Predatory cancellation policy requiring in-person visits
- Communication issues regarding unavailable services like hot tub and sauna
- Membership management is inconvenient and inflexible
Location / Contact
- Address: 296 S Randall Rd, Geneva, IL 60134, United States
- Phone:+1 630-938-9000
- Website:delnorhfc.com
Rating Stats
Reviews (10)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.3-star.
This business has 10 reviews.
The address is: 296 S Randall Rd, Geneva, IL 60134, United States .
The contact number is +1 630-938-9000
This service is listed under Fitness Center .
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Miss Traveler
1 year ago
Was a member since 2013- Cleanliness- Staff- Facility amazing!One of the best exclusive gym in Town.
kathy dunn
1 year ago
Do not allow Dr. Lawrence Martin to perform any surgery on you or your family members. He performed a rhinoplasty surgery twice on my daughter and then offered to take her back a third time when he did not perform the surgery correctly the first two times. Her nose is worse than before. She will now need major reconstruction on her nose. He should be bared from the OR. I will pursue him within his professional organization. My daughter will need surgery by another plastic for the third time for a basic deviated septum repair. In addition, I paid over 10K out of pocket. Feel free to contact me via LinkedIn. Zero stars.Dr. Kathy Lynn McGovern Dunn, DNP, MS, PMHNP, RN
ray O
1 year ago
No respect for the customer. You have no rights. Employees can talk to you and treat you any way they choose with no accountability.
Deanna Le
1 year ago
So clean.A wide variety of well maintained equipment.Friendly staff.Knowledgeable trainersI really enjoyed going here.
Ryan Chimienti
1 year ago
The cancellation policy is predatory.They won't let you call to cancel because "it's a financial transaction, so it requires you to be there in person." (What?)So I went to cancel in person, and I couldn't because "membership isn't in today." I asked if I could just leave a signature with a note. "Nope, that's not our policy."They also don't prorate the cancellation, so this circus is costing me an additional full month at ~$90. Do you really want to give your money to an organization that's going to be this hostile towards you as a customer?
James Looney
1 year ago
Large, clean and well maintained facility. Staff is friendly and dedicated. Would recommend.
Michael Carney
1 year ago
Hot tub and sauna room being closed with no communication has been frustrating. When you ask about dates, nobody can provide and answer. GM should be fired immediately for poor communication.
Anne Cotter
1 year ago
Hot tub out since July, 2022. Still not replaced or operating Feb 5. Fees went up to over $92 individual membership. That's 14 higher than Lifetime Fitness Life which has much better year round facilities, pools and hours extensive on nights weekends. Delnor has location nothing else and their hours are awful for working people. High market price but treat members like we are meaningless. Staff repeatedly given no or bad info on hot tub return to service. The club is operating like a notfor profit but charging over market prices.Really sad no respect for existing members.
susan znalezniak
1 year ago
Went there for aqua therapy. The therapy pool was in an extremely closed in area. Between the 92 degree heat and so much chlorine it made your eyes water, I left feeling dizzy and unwell! To top it off we had to wear a mask in the pool! Could barely breathe! Won’t be returning!
Leslie Saiz
1 year ago
NMDH&F Center does not make it easy to join with only one membership coordinator on-site daily. On a good day the coordinator might stay until 5pm. Some of us still work 9-5. Promotions only add another layer of inconvenience to the membership process, with the inability to post-date a membership (for 3 days), forcing potential members to make another trip to save $150. How about simply lowering your membership pricing for the convenience of your members and as a service to the community?If this wasn’t the only game in town, I would certainly be taking my business elsewhere.