425 FITNESS BOTHELL

In addition to lacking some of the basic fundamental features that you would expect for the monthly price of this gym, I was assured by three separate staff members that my membership has been canceled. It was not canceled, which I was unfortunate enough to discover after three months of charges had accumulated. Despite me not having use the gym for three months and the standing cancellation, the assistant manager, matt would not return any of my calls, or refund the membership dues. Avoid this gym like the plague

I have been a member of 425 since it was Golds... 25 years. Right now this gym is the cleanest it has ever been, the equipment is the best they have ever had, and Matt is by far the best manager. I liked the other ones, but Matt has everything it takes to be successful. Everyone has a right to their opinion, and I’m sorry for their issues with billing- but I feel it is fair people know that it’s not happening to all of us. I’ve frozen my account in the past no problem. During this closure, not one cent has been taken from my account.

I'm so glad I found this place. After LA Fitness and all the B. S. they put me through, this gym is a breath of fresh air. I love the vibe here the most. The staff is friendly and I can see that everyone enjoys working here.This gym is clean and got everything you'd expect and more.The price is great too, and no crazy fees to join, no b.s.Highly recommend to everyone who wants to enjoy their work out environment and be around positive people, and not have to hear some weird music and commercials blasting non stop.

I'm highly disappointed with the membership cancellation process because it is not convenient as they ask for in person cancellation or send them letter via mail. This is very illogical to send them a letter in a mail for cancelling the membership specially in this Tech Savvy era.

This is my favorite gym. It's clean, doesn't smell, has a sauna, and everything is well organized. It's the best and not crowded at all. Worth the money!

As many others have mentioned in recent reviews, the policy for membership cancellation due to covid-19 is very poor. 30-day notice period and $59 cancellation fee!! During covid-19, most other businesses I deal with have been way more flexible with their contracts written during pre-covid times.

Tried out 425 fitness since I was new to the area. Anthony said “oh you’re gym shopping” instead of providing any helpful knowledge. Majority of the benches and upper body machines are not even bolted down to the floor. Small gym feel & the staff didn’t provide customer service that was beyond mediocre.

This facility has incredibly poor customer service. We don't feel comfortable going to a gym during a pandemic and 425 fitness is making the separation process unbearable. I have reached out multiple times and have received NO response. I have complied with all the information they have requested and I'm still getting charged for a membership we will not be using. Incredibly frustrating experience. Will not be returning to this franchise after the pandemic. Shame on you 425 Fitness.

Clean, socially distant, constantly being updated and improved. I was a fan back when it was Golds and it just keeps getting better. Their system for ensuring a safe space to workout during covid is incredibly reassuring, Matt was super helpful and communicative in making sure my membership was “unfrozen” and back on track. Staff is always so nice and helpful and I am so glad to be back!!

This is a great neighborhood gym. I have been a member for 20 yrs. The staff is friendly, machines have individual tv monitors and always in good repairs, plenty of instructor led classes and virtual classes (before Covid), fees are reasonable. Can’t ask for more in a gym