Planet Fitness at Cascade Plaza in Everett, WA, offers a large, welcoming gym environment with plenty of room to work out without feeling cramped. They provide a wide range of equipment, clean facilities, and a supportive staff, making it appealing for both gym newcomers and regular fitness enthusiasts. The gym maintains a strong emphasis on a non-judgmental atmosphere and inclusivity.
However, customer service and billing issues have caused frustration for some members, with reports of delayed refunds and unresponsive management. Maintenance of equipment is another area needing attention, as several users reported broken machines that have not been promptly repaired.
Pros:
- Spacious and welcoming environment
- Non-judgmental atmosphere
- Wide range of equipment
- Clean facilities
- Friendly staff
- Affordable membership rates
- Supportive trainer and classes
- Open 24 hours on most days
- Convenient location
- Offers special amenities like hydro massage beds
Cons:
- Reported billing issues
- Unreliable equipment maintenance
- Mixed reviews on customer service
Location / Contact
- Address: 7621 Evergreen Way, Everett, WA 98203, United States
- Phone:+1 425-315-7070
- Website:planetfitness.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.4-star.
This business has 110 reviews.
The address is: 7621 Evergreen Way, Everett, WA 98203, United States .
The contact number is +1 425-315-7070
This service is listed under Gym .
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MysticPhoenix
9 months ago
Great place to work out! Friendly staff and a very supportive trainer.
John Waraksa
9 months ago
Desk personnel sit on their phonesnwhole the gym has no paper towels and the men's room has had a broken sink for over a year and it's not even marked anywhere
Brooke Herman
9 months ago
I would give five stars, except, there is more and more broken down equipment every time I go with my workout buddy. So now we can barely work out together because we have to take turns using some of our favorites like the stair master.
Walter Fletcher
10 months ago
No judgment zone is for real!Many old vets trying to stay in shape and we share with each other.
Jessica Cookson
10 months ago
I very much appreciate how spacious the gym is. You don’t feel like you are smashed right up next to the next person and that everybody is staring at you because it’s such a big place. All the staff is very nice, the equipment is always very clean as are the locker rooms and bathrooms. I just love working out here and I never thought I would say that about a gym.
Justin Drafts
10 months ago
Great place to workout!!Great value for the cost.
Melissa Garcia
10 months ago
This location is ghetto and definitely not worth the trouble. Staff is unprofessional and inexperienced. My membership was $11 a month but late fees are$15.99. They charged my account late fees when they weren't supposed to bill me for 5 more days. When I called customer support I was told that basically they were at fault but I could not get my money back or credit to my account and it would just be my loss. Don't waste your money. Other gyms offer more and don't rip you off.
LR L
10 months ago
This location is great and I don’t have any complaints about it except that it can get a bit busy on evenings and weekends. They keep it pretty clean but they do have an issue with some of the machines breaking often. My main problem is with the billing, they make it seem so easy but when I went in to change my membership type, they charged my account twice for the annual fee. I called a couple times about this and was told I would get a refund, but a month later I still hadn’t seen that money! So I went in to talk to them in person and was again promised that I would be refunded asap… but I’m still waiting to see that money. Not sure I’ll be coming back!
Lynn Crawford
11 months ago
Clean, well maintained equipment and friendly staff.
Van Hess Bismarck
11 months ago
Lovely, cheap, functional equipment. Ever smiling helpful staff.