Powerhouse Gym Fort Lauderdale at the Galleria Mall offers a mix of state-of-the-art equipment and a clean, well-maintained facility. The ambiance is generally pleasant, and they provide a variety of machinery and classes, including yoga rooms and group fitness sessions. The staff has received praise for friendliness and good customer service, making the workout experience inviting. The location within the Galleria Mall is also convenient for combining shopping and workouts.
However, recent feedback highlights some issues, such as frequent equipment breakdowns and inconsistent maintenance. Water fountains and sound systems have also been reported as problematic. Additionally, the gym's cancellation policy has been criticized, leaving some members dissatisfied. Despite these drawbacks, the gym remains a solid choice for those who prioritize equipment variety and a clean environment.
Pros:
- Clean and well-maintained facility
- Wide range of modern equipment
- Convenient location in the Galleria Mall
- Friendly and knowledgeable staff
- Varied group fitness classes
- Locker rooms with sauna and extra amenities
- Well-organized and designed layout
- Good atmosphere and lighting
- Responsive customer service
Cons:
- Frequent broken equipment
- Problematic water fountains and sound systems
- Strict and confusing cancellation policy
Location / Contact
- Address: 2544 E Sunrise Blvd, Fort Lauderdale, FL 33304, United States
- Phone:+1 954-376-8864
- Email:[email protected]
- Website:pgfortlauderdale.com
Rating Stats
Reviews (24)
I joined after reading reviews of a bad ac. I was assured it was fixed and it felt cool. But it was a rainy day and I did not work out. The reception is cold. After 5 days or so of working out it became obvious that it was hot and humid. After talking to several guys in the locker room each one attested to the AC being broken for as far back as 7 years and each one coincided with when they joined stating that it never worked. A complaint to the Department of Agriculture was useless. The gym did not even reply. WOW!They told me to complain to Code Enforcement and someone else beat me to it. One person also beat me to getting sick ending up in the ER with a stroke diagnosis. THe gym did apply a horrible solution. They installed humidifiers that shoot cold air with humidity keeping the place now at about 77 degrees and about 80% humidity. IT IS KNOWN AS BEING DANGEROUS TO WORK OUT LIKE THIS. AND MANY OF THE GUYS ON STEROIDS HAVE NO ID WHAT THEY ARE DOING TO THEIR HEART AS NO ONE ELSE DOES. Concerned, I again tried to see the new space we are told we are getting in September and the door was again locked. As I was leaving a construction crew came over and opened the door. They may have just finished the partitions, maybe some need to be installed; electrical work appears to just be starting; floors are not in place; drywall has not started; ac duct work was just starting. With 43 years experience in Construciton Management and from the looks of it and the slow progress, this will not be completed until sometime in the first to second quarter of 2027. Meantime our lying sales staff keeps telling everyone that we are moving in September of this year and that they saw the space themselves. Wow. We do not need a new gym but a new staff that is honest and can do a simple ac repair to our current space.
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.0-star.
This business has 25 reviews.
The address is: 2544 E Sunrise Blvd, Fort Lauderdale, FL 33304, United States .
The contact number is +1 954-376-8864
This service is listed under Gym .
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Joe (JV)
2 years ago
It's definitely one of the best gyms in the area, and probably I've been to, at least for what I need to get a pump in. Well put together, cool layout, and designed dope. All the equipment was working and the place was clean.
Dean Buff
2 years ago
Very good gym, pretty clean, good equipment. My issue was ending my membership after being member for almost 4 years. Went in person to close. Got receipt Thank God!. Gym then failed to cancel membership and kept charging me. My call with a female manager was the absolute worst and demeaning phone call with a customer service situation. Her obnoxious and boorish manner was totally unacceptable towards a customer. Thankfully, that receipt saved me and the gym finally reversed the charges even though the manager said that there was no chance the gym would refund me. I even contacted Powerhouse Corporate to advise of the incredibly poor customer,service. Just be careful when you end your membership.
Mary Rubin
2 years ago
We have been a member for over a year. In the beginning, all was great I wish I could say the same now. Equipment seats have tears on multiple machines made management aware no repairs broken mirror for over a month stereo system was out and replaced with with boom box that blasts over one area too loud. The water fountain's water flow is too low to get water. There should be a dedicated fountain to refill water bottles. Slow to replace inventory on bottled water there should be a dedicated fountain to refill the water bottles for purchase. The air conditioner was out twice last month. This is unacceptable from r the prices they are charging. Posting again. Came to gym it’s hot air Is at 76!!! Saw a friend who informed us he put his wallet and cc in a locked locker in the men’s locker room. While he was working out someone broke the lock and stole his cc. Place is more than going down hill. Owner and management WAKE UP. Members will leave
William Álvarez
2 years ago
I like that it has new equipment, and that it's always clean. I wish they offered the towel service for free for the spa area. Machines for the most part are almost always available. Nice ambiance.
Jacob
2 years ago
This gym is declining extremely fast. Machines have been broken for months, fabric on equipment is falling apart and the towel service is practically useless. When there are actually towels in it they fill it with towels not big enough for grown men and there’s never hand towels. There’s one water fountain that takes about three minutes to fill a bottle of water. And there’s no central music system. They just have two giant speakers as you walk in. The only thing I will give them is they keep it clean, which is nice. Atmosphere isn’t bad as you can tell people that join this gym really wanted something more refined but it kind of feels like everyone’s just trapped because of the contract. All of these problems are fixable and hopefully it does improve as I am stuck there for the next 14 months.
Jill O'Gorman (Ravishing Rooms)
2 years ago
Bad business practices with their memberships. Took advantage of my 20 year old son. Moved from Florida back to MN to live with me. He tried to cancel and they said “ they couldn’t open the form” charged him another month. After sending …
Ignacio J
2 years ago
I love my gym but they need a wake up call the speaker have been broke for about a year and machine stay broken for months come Powerhouse !Update they finally fix the machine however the music is still from a getttho speaker and I will show you pic there are 5 machine out of other and a lot of machine that are ware out
Honey Frydman
2 years ago
We have been trying to cancel our membership for the past 4 months and submitted the appropriate paperwork. We were finally able to get in touch with a manager today who told us this would be taken care of and we would receive confirmation …
Daniela
2 years ago
I recently joined Powerhouse Gym in Fort Lauderdale and I have to say, I'm impressed with their facility. My first impression was how clean and new-looking the gym is - they really take care of the place. There are many types of updated equipment to choose from. Also, the exfoliating scrub in the women’s locker room is invigorating!I decided to try out the group workout class. The instructor, Robbie, was knowledgeable and helped me get a great workout.What really stood out to me was the fantastic customer service I received from Kenji, who checked me in on my first day. He was welcoming and friendly, which made me feel comfortable right away. Thank you, Kenji!Overall, I highly recommend Powerhouse Gym in Fort Lauderdale for anyone looking for a great-looking and well-equipped gym and friendly staff.
Beatinthe Bookie
2 years ago
I’ve been a member here since opening, it’s very troubling I’ve seen members have two heart attacks in the last two years while working out and there is absolutely NO DEFIBRILLATOR on the gym floor. Every other gym has them ready to use. LA Fitness has two every gym. People could have died because the owner is worried about his “aesthetic” look of the gym. Not acceptable.