Orangetheory Fitness

Classes are fine I guess, although without the heart rate monitor that you “are encouraged” to buy for $130, it doesn’t give you the same push and feel during the classes. The heart rate monitor is pretty much useless outside the class if you already have some fitness device.But the real fun part is if/when you want to cancel their classes, they make you feel like a chump. To be fair, they do tell you upfront when you sign the contract that this contract cancellation process is gonna hurt like a mfer (well not in those words obviously) but when you do end up taking the bait, you feel like a chump. So I deserved this in that sense, I guess.First, there’s no way to cancel online. You need to, get this (in 2023), “either walk-in and submit a written form to cancel or email them your intent to cancel”. Alright I’ll bite. I email them. Follow up. A week passes. no response.Alright. Let’s call them. 3 calls on 3 consecutive days later, every front desk employee I reach says they will “ask the manager” to call back because predictably the manager is currently not available. So they offer to leave a note for them and “they will get back to me “. You obviously know that’s not going to happen.And the icing on the cake: this manager apparently starts the day early, like 4am early and ends early.So, I kid you not I was told this, apparently the best way to reach the “manager” is to reach them as early as possible. So a paying customer who’s putting in $200 of his hard earned money every month should call in at 4am to follow up on his email to catch the elusive manager to beg to cancel the account. Nicely done.

a great place to train and challenge my fitness level! I would recommend it.

I really enjoy orange theory but this studio needs to get it together. Their staff is unfriendly and lacks the great customer service provided by other studios - you can’t reached them on the phone, they won’t let you enter if you are few seconds late even if there are plenty of open stations, and they don’t answer texts. Also, the equipment is outdated - rowers look run down.

Made me reschedule my first class since i reached 5 minutes before my class. They dont consider the effort someone puts to get there.

Great place . Recently started working out and I am loving it . 1 hr passes just like that . The energy , the music everything is so energetic and kick starts your day . The staff are very friendly and my Coach Janelle , she really helps me and guides me through out the sessions . Thank you Janelle . Overall love all the classes at OTF and definitely one of the best decisions I ever made .

Complete rip off and bad attitude. I started my membership few months back but due to their strict scheduling policy decided to cancel my monthly membership. For cancellation I took a trip down there and signed the cancellation form( yeah you can't cancel online on the app). However they kept me charging for 2 extra months. Apparently they messed up my cancellation form and I had to keep calling them to resolve it. It was a horrible customer experience to cancel the membership even after paying an extra month. I would definitely avoid this and try different gym classes.