Orangetheory Fitness in Gilbert, AZ, offers a dynamic and comprehensive workout experience focused on cardio and strength training. With a variety of classes and energetic coaches, this gym keeps you motivated and ensures that your workouts remain fun and challenging. The supportive atmosphere and knowledgeable staff make it an ideal choice for anyone looking to get in shape or maintain their fitness.
While the gym receives high praise for its classes and trainers, management and customer service have received some criticism. Some members have reported issues with account management and customer support, including difficulties with cancellations and refunds. Despite this, many members highly recommend Orangetheory Fitness for its results-driven workouts and motivating environment.
Pros:
- Dynamic and varied workouts
- Energetic and motivating coaches
- Supportive and friendly atmosphere
- Convenient location in Gilbert Town Square
- Ideal for all fitness levels
- High calorie burn in short sessions
- Efficient balance of cardio and strength training
- Friendly front desk staff
- New and clean equipment
- Positive and encouraging environment
Cons:
- Issues with account management
- Difficulty obtaining refunds
- High turnover in management
Location / Contact
- Address: 1110 S Gilbert Rd #102, Gilbert, AZ 85296, United States
- Phone:+1 480-272-9400
- Website:orangetheory.com
Rating Stats
Reviews (110)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.8-star.
This business has 110 reviews.
The address is: 1110 S Gilbert Rd #102, Gilbert, AZ 85296, United States .
The contact number is +1 480-272-9400
This service is listed under Gym .
Add a Review
Your email address will not be published. Required fields are marked *
People Also Viewed
Keri Priest
4 years ago
Every OTF workout is great! The coaches, staff and studios are all different though. A group of friends and I found Coach Randy at another studio and then found out that he coaches at this location as well so we followed him! Great attention to the details on the weight floor and rowers and great energy for the treads. Front Desk staff is friendly and helpful. This location has new treadmills too which is a plus!
George Wilson
4 years ago
Love the staff and the location is very convenient. I started with a mid level contract and soon upgraded to premium when I ran out of classes before the end of the month.Yes, it is pricey but the results are worth it. I’ve improved my strength and endurance more in the past year than 10 years of regular gym membership.
Savannah Clark
4 years ago
I love this Studio! The staff is always very fun and uplifting and the coaches are a great motivation to get yourself in the studio and giving it your all! Yes, it is pricey, but it is 100% worth it! Plus, they are always willing to work with you. Just be honest and ask!
paulina sahagun
5 years ago
Really motivating and caring which is what I want in my gym.
Richard Weisenberg
5 years ago
Loved the choo choo train coach workout. Great workout
Allen Lawson
5 years ago
The workouts are intense and help me gain strength in challenging areas such as my core. Results come quickly as well.
Moredare
5 years ago
The workouts are tough but engaging. I am never bored. The staff is incredible and keep you motivated!
J Gonzales
5 years ago
I've been a member of OTF for over 2 years now and I'm still addicted. I recently got my mom to join and I almost think she loves it more than I do.......is that possible haha!!
Annie Martin
5 years ago
The staff is always so friendly! Luke's classes are the best and provide a lot of high energy! One suggestion: Switch up the music more please!
shana murad
5 years ago
Tori Koehler and her team have the worst customer service. I have been trying to cancel since since January 2018 but they had me on a freeze plan. I had no clue what it was until I was charged. I was living in SF at the time and had no time to handle business about OT I just called and said I need to cancel. Long story short I am still getting charged and have not been to their establishment for a year. After explaining my situation this is the response I get from Tori, attached below.She says I am going to get charged one more time. I mean seriously after I told your employee what happened you are going to charge me one more time without calling me. I am getting My JD and I dont even have time to shower and she tells ill have 30 days to use my last session? Seriously. You are that ignorant in customer service. Also I have been billed wrongly multiple times and instead of getting my money back they give me free classes that expire. After I told them I do not have time they still proceeded. So I post this review because it is disappointing that OT is managed and ran by people who lack an understanding in CS and can't even fix the problem correctly.I am disappointed and do not recommend OT Gilbert or Higley.