Orangetheory Fitness

Spacious, clean & new equipment!Welcoming & friendly front desk associates. Made me feel comfortable as soon as I walked in. Definitely coming back to "have fun" here lol. Seriously, I enjoyed myself! Thumbs up and high fives all around!

I was in town and decided to sign up for a class at this studio. Wow! What a kind and welcoming studio! Coach Lori was phenomenal and engaged so well with the members. I was so impressed and can’t wait to come visit again! We’ll done team!

This location has unethical business practices. We purchased a pack of classes through the mobile app for my husband, when we asked to transfer those classes to my account since I was canceling my membership (due to the price increases they are implementing effective Jan 1) they told me they are not transferrable but I could speak with the manager. I sent an email to the manager because she was not in and had to follow up a few days later as I still didn’t receive a response. The manager had one of the front desk staff reach out to me (she couldn’t even do it herself) and told me they asked the manager and they couldn’t transfer the classes. I asked if there was someone I could speak with to escalate this because we didn’t sign anything related to the classes not being transferable. We just went in and purchased them through the app and there was nothing to sign saying they couldn’t be transferred. I asked for a copy of where it says they are not transferable and after having to call back multiple times for the email the finally sent us the agreement and it was a copy of a Docusign with his name on it (with an incorrect address) and a FORGED signature. He had never seen nor signed the agreement they are saying we signed. I immediately replied to the email and asked for call back, but then called them in the evening to see if we can get it straightened out and they said we would have signed it through the app (which we did not). I have now asked to speak to someone in management multiple times over multiple days and have gotten nowhere. The front desk has tried to be helpful but their hands are tied because of unresponsive upper management with unethical business practices.Besides that, the trainers here are great and the front desk tries, but it starts at the top down and unfortunately I haven’t been able to speak with even a studio manager at this point, they make the front desk staff do the dirty work.

Intense workout! Friendly staff, motivated coaches to push me to a higher level of fitness and love the constant muscle confusion. Best HIIT workout ever!

Always a great work out with Coach Lori or Coach Marwa! The front desk staff are always a pleasure to talk to and catch up with. Would highly recommend this Orangetheory location and Orangetheory in general.

I’ve been to three OTF locations in Arizona, and the Gilbert East location has been my favorite by far! The coaches and the front desk team are extremely happy, warm, and helpful.When I had an issue with my membership (with another location), Gilbert East OTF was quick to help me resolve it. Talk about carrying. 🧡I’ve been with OTF for a year, and I LOVE it! If you're looking for a close workout community, this is it!

I was working remotely in AZ & decided it was a great time to rejoin. The staff was extremely helpful, accommodating & communicative. I convinced my sister to join, at which point they were even handling things via text message.I had to go back to SF, where I now live, & was informed I had to pay an additional amount for each class or pay the elite membership price due to location. The cost was way higher. I could not imagine paying that amount monthly.When informed the Gilbert location manager, they once again seemed super accommodating offering to see if they can keep my price & if not they'd help me cancel over the phone since I was in SF. They promised they'd call back at the end of the week. No call back. I gave them until the following week & nothing. I called back in & told them that I had to cancel & they informed me I had to be physically present to cancel which was not the case initially. I informed them I was at the airport about to fly internationally. They said they'd speak to their manager for approval to send the cancellation form & would call back. Never heard back. I kept trying to call them as I knew there was a date cut off but no one would answer or return my voicemails.Luckily I flew back into AZ, I finally went in & they (long blonde hair, glasses, young) informed me that due to the date cut off they were charging me for another month because I missed the date. Had the manager called me back like she promised when I wanted to cancel or they reach back out to me after various attempts to resolve the issue, I wouldn't have been passed the date. I asked for them to refund me since they dragged it out & didn't allow me to cancel when I wanted to. She assured me I'd get a call back after they speak to the manager. Surprise surprise, no call back.They basically ghosted me & would not answer any of my calls even after leaving voicemails. It's amazing what strong communicators & how accommodating they were when they wanted my membership & how shady they were when they're trying to get another months payment from me when they knew I couldn't attend & had no interest of keeping my membership. It's clear that their only motivation is to profit off of their customers instead of promote a healthy positive environment for their customers.I tried to dispute with my bank & they sent them my cancellation form I signed mistakenly, in which they told me they were working on my refund. Glad they're so quick to respond to my bank but never to me. You think they'd have more sympathy for customers during the pandemic, especially those who live in larger cities & express concerns around financials.I was a true advocate for OTF, getting my sister, two friends & aesthetician to sign up- always raving about how amazing they are. Unfortunately the front desk staff at the Gilbert location has tainted my experience. My sister even decided to quit. I now warn everyone, they're only out to get your money.I will say this is not a reflection of the coaches who do an amazing job. Unfortunately there's no access to corporate offices, or they also choose to not respond to escalate the horrible service the location provided.I'm sad I no longer see myself signing back up for OTF.

This location does not hold their customers experience to a very high standard. I booked a class at the wrong Gilbert location, there are two Gilbert locations and it might make more sense to re name one of them to avoid confusion. I attended class on July 31 at the actual Gilbert location and was charged a no show fee at the Gilbert east location. It was an honest mistake which I have never made in the past. They refuse to refund me the $12 no show fee. It’s not really about the $12 it’s about the fact that I pay $160 per month to attend OTF and I have never made this mistake before or asked for a refund for any fee charged to me. The $12 is so important to their corporate office over my continued membership at their gym. Honestly just a very shameful customer service interaction. Greedy….Update 8-31 the business reply is generic and uncaring. The same reply on most of the reviews. I did speak to the manager prior to posting my review to allow them the opportunity to resolve my concern. She did not resolve my concern. This reply only creates an impression that they care for online purposes and your viewing of it, but they don’t actually want to help resolve my concern….

Love the change-ups this year and the coaches are awesome! Feels as if we've truly come full circle since the pandemic and the days of reduced classes and masking. Stayed with OTF through the entire pandemic and am glad for it!

My wife and I have been going here for over a couple years now and I get a great workout every time I come! My health, fitness, metabolism, and confidence has all improved since I’ve started. The staff and coaches are great and really motivate you to do better. I think the orange theory really works and have lost and kept off over 40lbs. And don’t be intimidated because there are all fitness levels there and the coaches will modify the workout if you have any injures or anything. Give it a try and make a positive change in your life!