Mountainside Fitness Arrowhead

Kids club staff are really good with the kids; have had a positive experience with the personal trainers and other staff; gets very busy during typical peak times, but if you are capable of going during the day or other off peak times, the overall experience is great.

I love this location. The staff are great! Smoothies are delicious and the childcare treat my kids wonderfully! My favorite thing is the kids nights once a month. It gives my husband and I a date night every month, and I know my kids are having fun!

If you plan to cancel your membership. Have fun with that. No you can't cancel on the app or call and cancel you have to go in person was out of the area and couldn't cancel until way later. Predatory membership system.

I enjoyed going to this gym for awhile. I started going when my son was a baby. He’s four now. The issue with this gym, is their cancellation process. As well as the experience I am having with them this year. I informed the gym in June that I was in a car accident. I was unable to drive, due to the injuries I had. I did not even start driving until last month. I explain this to multiple representatives I had received a concussion. They literally called me every single day, even after I spoke with them and explained my situation. I had to stop working because of the accident, and my concussion. I am still healing from my injuries, if I was not able to drive or work. There is no way I could go to a gym to cancel my membership, as my physical health was/is my priority. Instead of offering to pause my membership or work with me in any way. They decided to continue to charge me monthly on my membership account. Creating an actual debt. If I’m not working and unable to drive there is no way I can pay for a gym membership that I can not physically use in any way. Despite the multiple emails between representatives and I, they still continue to call asking for payment of a membership I need to cancel. I was going to go in person to cancel this membership when I started to drive but I got a letter from their attorney. Places like this forget that word of mouth is important. I did not even start driving again until last month. By then I got a letter in the mail from an attorney. Please save yourself the headache of this place. They do not care about the people they have going there. This whole experience has been absolutely awful, and just added another thing for me to handle. On top of everything else from my accident.

Great local gym. Members represent the community around it. Nice friendly staff,

Great place to work out. Sauna & steam are great for recovery. Clean and staff are helpful.

Spin was awesome tonight and as usual child care you all go above and beyond to give us mom that free hourvto work out. You all care and it shows thank you so much ladies you are life savers and rockstars

Out of all the mountain side gyms in the valley, this place has the worst customer service. I just don't get why they are always un happy and un friendly. I know we are in north Phoenix and all but drop the attitude

they find ways to not let you cancel and will play games put you on hold transfer you around go with planet fitness no problems had to cancel my card

Kelly Ortega and the entire staff at Mountainside Fitness Arrowhead are the best in the industry. Friendly, professional, with a work ethic unsurpassed, this staff is the best there is … even at 4:30am!