LA Fitness at 9930 Pendleton Pike, Indianapolis, is a prominent gym facility known for its clean environment and well-maintained equipment. Members appreciate the spacious workout areas and variety of available machines. The facility includes amenities like a renovated pool and group classes, keeping fitness routines engaging and diverse.
However, customer service experience varies significantly, with some reports of unfriendly or unhelpful staff. Several members have faced issues with guest passes and other administrative aspects, which can be a deterrent for potential new visitors. Overall, it's a popular gym but has room for improvement, especially in customer relations.
Pros:
- Clean and well-maintained.
- Variety of equipment and machines.
- Spacious workout areas.
- Renovated pool.
- Group classes available.
- Knowledgeable staff.
- Not overly crowded.
- Availability of sanitizers.
- Helps to achieve fitness goals.
Cons:
- Inconsistent customer service.
- Issues with guest passes.
- Some maintenance problems.
Location / Contact
- Address: 9930 Pendleton Pike, Indianapolis, IN 46236, United States
- Phone:+1 317-855-9012
- Website:lafitness.com
Rating Stats
Reviews (20)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.1-star.
This business has 20 reviews.
The address is: 9930 Pendleton Pike, Indianapolis, IN 46236, United States .
The contact number is +1 317-855-9012
This service is listed under Gym .
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Maria Jaco
2 years ago
The staff at LA Fitness are so helpful and knowledgeable. In general a great Atmosphere and clean gym 😊👍 …
Angela Kenmir
3 years ago
Not much to complain about here other than that they can open up the equipment and lockers like the other gyms have. The only issue with this location is the staff seeming lazy, and looking lazy, and I only ever see ONE guy that goes …
Brenda Krieg
3 years ago
Very disappointed in the direction this gym (Pendleton Pike) is going. I haven’t been much since COVID, but now considering canceling for various reasons and now that I’ve pretty much built up my home exercise room. …
Michael Durham
3 years ago
One of the better gyms I've belonged to. First time back since the pandemic. Everything looks good, and they have sanitizer available to wipe the equipment down before and after use. I brought my own little towel.
Godsgirlie O
3 years ago
My fave place as long as petty crews stay away from my progress and put my way we will all be ok.... on a mission
Britney Loller
4 years ago
I got a 5 day pass to try the gym & enjoyed the group class (Body Works + abs) that I tried. However, when I activated my pass at the gym one of the staff members that helped me was very rude. I also didn't like that they did not have a …
R R
4 years ago
It so clean. The equipment is new. It's not overly crowded. The staff I'd friendly and nice. Ask me 1 year ago how I felt about LA Fitness gym culture and I would not have mentioned any of the above. Great job team. Keep it up!
Rosemary Smith
4 years ago
Because it's cold at Friendly every other machine and you must wear masks I'm happy about that and I can stay fit and stay safe.
Timothy Slocum
5 years ago
Love my gym. Took me from 30 % body fat to 16.6% in 8 months. Never too crowed to get a great workout in.
Indygreg71
7 years ago
Could be better - HVAC and maintenance issuesThis place is often too hot inside. I am not expecting super cold - but it is …