Fitness Connection

Horrible, raggedy, broken down place. Their fire alarms go off for no reason, their machines are always broken, and to top it off, their water pipes are leaking. Just had one leak on top of their waiting lobby and leaked on top of a chair. There was no sign or tape blocking this chair off so I ended up sitting on it and it was full of water. I told the guy and girl that were there and all they did was tape it off AFTER my whole lower back was wet. I asked if I could buy one of their pants for a discount, for the inconvenience and their lack of maintenance, and he said no. (They already knew there was a leak because the guy was the one who said the pipe was leaking earlier and yet they didn’t do anything about closing off the chairs and tables) It was extremely embarrassing what I went through, knowing all the people there saw what happened and I had to go home with wet pants.

They are constantly scaling back kids club hours, an amenity I pay for now. Kids club was a free amenity before Covid. I have no problem with the upcharge but at this point, I’m paying more money and getting less benefit . The times I do use kids club the employee is always late. I have seen the same machines broken for the last two years straight. At this point I’ll drive an extra couple of miles and spend another $7 to have full kids club hours, pool, hot tub, clean and working machines, massage chairs etc at EOS.

I do not like this gym at all. The only reason I come here is because it’s cheap and close to my house. it doesn’t matter about going to another gym because of the location. The area has a really high population and the location is convenient for a lot of people. Meaning no matter what time of day you show up - it will be packed. and of course when it’s busy you can’t always do the workouts you want so you have to wait which kind of sucks. Lot’s of creepy dudes in there for sure. Overall - I recommend only coming to this gym if it’s cheap and convenient. If you can find something better then go for it

I’ve been at this gym since last may and I can say with 100% certainty that the staff are wonderful very positive and inspiring people. especially isaac and ray they really motivated me and my brother to push harder be better. If anybody deserves a promotion it’s those 2 even in my darkest moments they’ve proven time and time again that their positivity goes along way. Ray displays motivation to push me further while Isaac shows his positivity with his kind words and charismatic personality each deserving a promotion.

Isaac was amazing, saved a guys life right in front of me, and ray always remembers my pre workout at the beginning of my workouts. Love these two guys, this place wouldn’t be the same without them.

The main reason for this rating is its proximity to my house.The facility is adequate. The maintenance and administration could improve; equipment frequently is missing or unusable. Policies are not enforced; especially pouring water on the sauna rocks - even though a bilingual sign clearly warns not to.BTW; I'm in the sauna as I write this.All that being said, I'll still keep coming - see my first sentence.

Supposed to open at 5 AM, opening guy is running nearly 30 minutes late leaving dozens of paying members waiting. Update has happened 2 more times since I left this review. Fix or I'll cancel. Edit no one here at 5 am again 4/24

I have been a member of fitness connection for a long time. I use this location rarely but when I do I love the fact that the women's section is upstairs. A few months ago when I visited this location, I told the front desk that the ladies dressing room area was too hot. They said they were working on it and it is still hot as of today. After my workout I like to take a shower change and clothes but it's too hot in there to even do that. I don't want to sweat when I'm trying to change clothes. Can you please fix this? I have a feeling the sauna in the ladies dressing room is not sealed properly and it heats up the entire area. Or the sauna is set too high.

Photo taken at 5:30 am today April 24, 2023. They really open up when they feel like it. What’s worse, there were people here at 5 am waiting by the door.

Most of the Fitness Connection locations are great. But the Irving's Fitness connection is the worst gym I've ever been to. It's dirty, the staff is not friendly and they don't respect customers, they open late when they want. In the last 8 days, 2 days they opened after 7am, those of us who arrived at 5am had to leave. I don't understand why they don't have two people opening the gym like they do at the other locations so if one of them doesn't show up the other can open on time.