Orangetheory Fitness

*Pathetic and Frustrating Experience*I recently had a truly frustrating experience at one of the OTF Studios. While I've been to their locations in Charlotte-University, NC, Flower Mound, TX, and Coppell, TX without any issues, my visit to the Las Colinas location was far from pleasant.The saga began when the Coppell, TX location informed me via text of a class cancellation for my scheduled 6:15 am slot. Therefore, I found myself rerouting to the Las Colinas studio. Normally, before attending a class at a new OTF location, they send over a form via email to be completed beforehand. Yet, in a curious twist, this customary email was conspicuously absent prior to my class in Las Colinas.On arriving precisely at 6:15 am for my class, Daniel, the staff member at the front desk, inquired if I had received the form. When I informed him I hadn't, he promptly sent it. As I was filling it out, he informed me I was five minutes late and therefore could not join the class. This was perplexing, as the delay was due to his tardy dispatch of the required form. Daniel asserted that he had sent the email the previous day, but I had diligently been checking my emails since booking the class at around 9:30-10:00 pm and had found nothing. To support his claim, Daniel mentioned he had sent it at 5 am that morning — an email I again never received.Now, Daniel spun a tale of emails sent and unsent, including one at the mysterious hour of 5 am. Even more enchanting was the mention of a phantom email address I've never heard of. Perhaps it's my secret alter ego's? Who knows?Ready to leave this whimsical realm, I bid adieu. But wait! The final act: an unsolicited receipt for someone else's purchase, brought to you by the ever-efficient Daniel. Returning to inquire about this curious epilogue, Daniel casually brushed it off as a trifle, assuring me my bank account would remain unscathed.Driving 20 minutes for this unique theatrical experience was... enlightening. The blend of missed communications, fictional emails, and blame-shifting was truly avant-garde. Bravo, OTF Las Colinas, for redefining the boundaries of customer service!

Friendly staff and the coaches remember you and push you to your goals. OTF is a great way to get some exercise for those lacking motivation.

Love the workouts! The coaches and staff are super nice! I came here during a low point in my life and this place and the people in it helped me through my journey! Made great friends here!Can't recommend enough!

The only drawback is their policy. Eventhough you purchase premier membership, they will charge you $12 for canceled classes or you should have canceled the class before 8 hrs. Ridiculous.They say, others would have used your place, I have seen many times the class is not even half full,but still they will charge you $12.Front desk representative is always busy, most of the time don't even and answer your questions, unless it's your first day

OTF Las Colinas is amazing! The coaches and front desk staff are so encouraging and willing to help us with anything. I have felt so welcomed to class each day and when I’m traveling, I really miss classes here! They know just how to push us past what we think is possible but also how to do it so we feel empowered. I love being a member here! Thank you, OTF Las Colinas!

I have been to OTF Las Colinas for over a month now. The experience has been awesome. The coaching staff and the front desk are very professional and approachable. The work out regime is also very engaging, like combination of tread, row & floor exercises. Special shout out to all the coaching instructors who in their unique way keep encouraging & motivating us to push our limits and ensure we have a great workout. No doubt the membership is on the higher end, but you get your money's worth totally.

OT is a bit on expensive side but worth the money.Biggest advantage is if you have a class booked, you won't be wasting time waiting on equipments to be freed, you have your own dedicated equipments to work with.Workout style: Group workout.Advance booking of classes: Recommended and usually required for commonly selected times.Cancellations: they have strict policies against missing out a booked class but are accommodating for a genuine reason- keeps you motivated to go frankly!Do they also look at dietary habits and give recommendations: No, their focus is workout alone and they do not have nutrition services.Studio facility rating: Is top notch, clean washrooms, good set up, trusting environment, helpful front desk, grade A gym equipments.Who is this most suitable for:Its suitable for everyone but most, I would say, for a person who needs regular guidance and prompts throughout their workout.

Love the workouts and love the team

Great place for instructor led workout class

Great fitness Gym!