Retro Fitness, located at Hudson Mall in Jersey City, offers a variety of workout equipment and fitness services. With extended hours on weekdays, it caters to early risers and those who prefer evening workouts. The gym features a spacious layout, which is an appealing factor for many members. However, the gym has been criticized for equipment issues and cleanliness. There are also multiple reports of difficulties when canceling memberships. Despite these setbacks, some patrons appreciate the friendly staff and well-maintained facilities.
Overall, Retro Fitness provides a convenient location and extensive gym equipment but falls short in customer service and maintenance. Potential members should be wary of the reported cancellation issues and overcharging incidents. If you’re looking for a gym with a large, clean space and are prepared to navigate the membership policies, Retro Fitness might be a suitable choice.
Pros:
- Convenient location at Hudson Mall.
- Extended weekday hours.
- Large and spacious layout.
- Variety of workout equipment.
- Friendly and professional staff.
- Not crowded in the early mornings.
- Good customer service experience for some members.
- Decent parking availability.
- Offers amenities like locker rooms and boxing bags.
Cons:
- Difficulty canceling memberships.
- Reports of overcharging and billing issues.
- Cleanliness and maintenance concerns.
Location / Contact
- Address: 701 Rt 440, Jersey City, NJ 07304, United States
- Phone:+1 201-632-3860
- Email:[email protected]
- Website:retrofitness.com
Rating Stats
Reviews (22)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.1-star.
This business has 22 reviews.
The address is: 701 Rt 440, Jersey City, NJ 07304, United States .
The contact number is +1 201-632-3860
This service is listed under Gym .
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Andrew Zaky
1 year ago
I wouldn't recommend this gym. I got many overcharges that they always claimed was a mistake. On top of that they made it nearly impossible to cancel my membership even though I was a member for over 3 years. Took me over a year just to cancel it and had to jump through all sorts of hoops to do it. I later joined the retro fitness in bayonne and when I canceled my membership over there, they canceled it for me on the spot.
Haris Farooqi
1 year ago
This is barely a retro fitness. There are dozens of high school kids sneaking through the back door every day and make a mess leaving weights everywhere. When I tried to sign up my wife for a guest pass their machine was broken and couldn't take payment, and they wouldn't charge my account or take credit card, and told us to leave. I've been a retro fitness member for over 15 years and this is without a doubt the most unprofessional (and also out of date/unclean) gym I've been to. Won't be returning back here.
Joe Herrera
1 year ago
I stopped in yesterday to check out the gym for a potential membership. The place smelled awful, the machines were in poor condition, and the front desk seems to be run by teenagers who point to signs when you ask them a question. Great place for crackheads. Id rather be out of shape then ever workout here.
Zan Jav
1 year ago
Watch out for this GYM! They will give you a hard time cancelling and will keep charging you fees that you dont deserve! They are ruthless. They keep saying that only the manager can do this or that but he is not available everytime you …
Victor Perez
1 year ago
Be aware of this gym, they have horrible management, whoever the manager is, she has horrible side manners and is very rude. They literaly don’t care, they just want your money. I ended up with a huge balance and was send to colection with no prior notice, when i tried to explaint to the manager that i had canceled my membership in person with a letter a couple of months ago and was not responsible for this bill, she just said that I had to pay the whole amount in full in order to cancel my membership and hung up the phone on me while i was talking. Please do yourself a favor and go somewhere else.
Casey Bush
1 year ago
Got a smoothie from here after my workout and after finishing my smoothie, I had food poisoning for the rest of my day.I was completely fine until drinking the smoothie. Not sure if they clean out …
Dev C
1 year ago
Basic bare-bones gym.. it gets crowded quickly after 4p, mainly because I learned that many people don’t have membership (especially the group of teenagers that are usually lounging around). I watched a teen open the back door and let a …
VVV XZ (Mr. Winchester)
1 year ago
I used to be okay with this gym, but as if lately, it has become a hangout spot for kids, specifically Snyder high school students who come there still wearing their uniform. …
Arllen Cruz
2 years ago
**Updated Review 10months apart** - I get dirty looks from the staff now because of my reviews as if it’s to intimidate me but the 4-5pm crowd is now vaping juuls and working out shirtless. This is going on for an hour in a packed gym on weekdays and no one says a word. (See photos) There r groups of guys making movies of themselves working out w/ NO shirts & masks on in the middle of this gym every morning and this place is already crowded considering everything. I Emailed corporate and the branch manager weeks ago about it and no email back. Yesterday when I mentioned it to the front desk person they acted like I was the problem and said "it’s just something they do everyday" -__-If you don’t believe me check out their IG stories.. no one has any shame tagging Retro in their videos
Lauren Palma
2 years ago
Be warned this gym is horrible. From the owner, Mike to the manager Desiree, IDK who is worse. My close friend who is permanently disabled signed up to this gym and went ONE day but due to her disability, she was unable to return. Her …