C.W. Avery Family YMCA

I went to the summer camp there for 7 years nothing but bad kids would pass out in the heat the counclers did nothing the older kids were juuling and the counclers helped there was nothing good f this camp

My family has been members for 7 years and it's been a BALL! I LOVE Kristen's dance/workout classes and Lidia's Zumba dance/workout classes the most!

Such a great place filled with amazing work staff, who are always attentive. Great activities for kids and adults. They offer it all!

My 5 year old granddaughter took swim lessons with Johnny, 5 days in a role. She could not swim when she started and at the end of day 5 she was swimming under water! He was such a good teacher she continues to practice what he said and now goes to the bottom of the pool to get rings , back floats, swims under and swam across our pool above water! Jonny was a great teacher I highly recommend swim lessons at the YMCA!

I was very disappointed with the treatment of my family at the Plainfield YMCA during a recent visit. We are a military family stationed in San Antonio and we’re visiting our family in the Joliet IL area and since we have nationwide membership decided to visit this facility. The first day we went, the two people at the desk were busy with other members so we scanned our ids and the young man at the front desk waved us along so we thought that was all we had to do. We had checked online and it said when visiting another ymca, we would have to sign a waiver but we thought since we’d been waved in and the ids were scanned we were covered. We walked around, touring the facility on our own and saW the child watch room had tubes and tunnels and slides to climb. We thought this would be excellent for our little ones to burn off energy during our winter visit so two days later, we returned with our daughters, scanned our ids as last time and went to the child watch. We told them we were visiting and they said our kids couldn’t be watched by their staff as that is their policy. I mentioned the waiver they had never presented to us and they said they still could not take our children. Our kids at this point were in tears because they could not understand why they weren’t being allowed to participate. We then explained we were a military family visiting to the front desk and they said the same yet could not provide us with a written policy. They then called their director Lisa who approved the use of the child watch. So what is the policy when visiting another ymca? We have visited other Ymcas throughout San Antonio and never had an issue using the child watch. Also when stationed in Ohio, when touring the Ymcas before joining, our children were allowed to go to child watch. We’ve also been to other IL and Ohio Ymcas and have never encountered this. We understand liability and will gladly sign a waiver, also if this is the policy then fine we will follow it, but I could not find anything stating that nationwide membership did not include the child watch amenity. Then the third time we visited the Plainfield ymca, we scanned our ids as we had the last two times and this time the front desk staff stopped us and asked if we were nationwide members since our ids hadn’t worked even though they scanned an error message appeared. They then said we had to sign a waiver and questioned us having used the facility prior. Lisa the director was right next to the young lady attending to us and said she did not remember us, except she did not tell us directly she spoke to the young lady helping us. It seemed as though she was insinuating we were lying about having been there since we had not signed a waiver. It is not our fault that her staff did not follow protocol and allowed us to use the facility even though an error message had appeared or the second time they didn’t make us sign a waiver and just gave us a verbal approval. While all this was upsetting, what was the worst was that after knowing we were a military family, not one employee thanked us or my husband for his service and we were treated poorly, pretty much penalized for serving our country and not being a local facility member (their unclear policies were always for facility members- which due to being stationed elsewhere with the military we could not be even if we wanted to). YMCA is supposed to be family friendly and it felt as though it was not, it was not military family friendly and I hope that the nationwide membership policies can be clear and accessible in the future. We do not recommend the C. W. Avery YMCA in Plainfield, IL and will be letting our family, friends, and fellow military families and veterans know, as well as the YMCA’s Joliet regional and corporate offices.

I h8 it

This is the hangout spot you wanna be at....

Awesome YMCA!!! I only go at the lightest times, very clean, everyone minds their business, and the staff is very helpful and friendly!

Yesterday ot was 21 degrees outside,they closed at 4 and i was a little late to come pick up my son and he had told me the ladys at the front desk kicked him and the other children who didnt have a ride out when they looked at my son they told him "you guys need to take this outside we're closed