The ZOO Health Club

I have never felt the need to make a bad review but this place truly deserves it. I was a member of French Rivera for over a year and tried to cancel my membership with them multiple times after my contract but they would say I would have to come or call back every time. In September I received an email stating all memberships would be transferred to the zoo. Since then I have tried to cancel with them as well. I have emailed the Ashley Jackson who FR said would “help” with the transition multiple times with no response. I have called the gym multiple times, which every person I speck to says David the manager will call back, which he has not. They also informed me that my account will not be canceled until 30 days after David cancels it, which how can that happen when my phone calls are never answered. I contacted corporate as well, and with no surprise no response. This gym is just a money grabbing scheme. THEY HAVE LITERALLY TAKEN HUNDREDS OF DOLLARS FROM MY ACCOUNT AND I HAVE NEVER STEPPED FOOT IN THIS GYM! If I could give zero stars I would, this place is a joke.

This has to be the biggest joke of a gym I've ever inadvertently joined. I've never experienced worse customer service in my life. I have tried to cancel my gym membership on 6 separate occasions but each time either no one was working or I was told that a "manager" had to be there to cancel for me. Well I work 9-6 and a manager is never there so it's apparently impossible for me to cancel. Even on Saturdays the regular staff is unable to cancel me. I didn't even join this gym!! I was a member from french Riviera and somehow my membership transferred to Kenner of all places. Well I live in New Orleans and I'm not driving all the way to Kenner to workout. That's ridiculous. From what I've been told by the manager at The Zoo who never likes to work on weekends or after 6pm, is that over 2,000 members from French Riviera "transferred" to the zoo all while hurricane Ida was happening. So if the lowest monthly membership is $25 and you have 2,000 members transferring over you'd think that SOMEONE would oversee this $600,000 yearly transition over and make it smooth. Not at all! Not only was nobody adequately noticed of this transition but canceling this questionably legal monthly service has been impossible with the incompetent management currently in place. I have tried via email and written mail to cancel and yet I still have their third party billing department accruing fees on an account I never consented to initiating. Honestly, their billing department should just run the show cuz they're the only people that have their stuff together. Screw this place. Go to planet fitness. It smells anyway.

I've never left a bad review anywhere in my life, but this place deserves it. I was previous member of French Riviera Fitness. On 9/7/2021, FRF sent an email stating that the gym was closing and that memberships would be honored at the Zoo. There was no opt-in or opt-out given. This notice also occurred shortly after Hurricane Ida, when I and many others were displaced and without any power to our homes. I was directed to the Zoo to deal with my membership. When I called the Zoo to cancel, as it is nowhere near me and I'm not going to a strange gym during a pandemic, I was told that I could not cancel my membership without 30 days' notice, despite the fact that I myself did not have 30 days' notice of my former gym's closure. I think it is reprehensible that the Zoo would not offer an exception to people who literally could not give 30 days' notice, and were in the midst of grappling with a natural disaster to boot. Additionally, I had to drive out of my way to cancel in person, as they would not accept email or phone cancellations. There were also very few masks to be seen, though there is a current mask mandate.I am now forced to pay for a month of service which I certainly will not use, and I will do everything I can to discourage anyone from giving this shady place business. The owners should be ashamed of themselves for taking advantage of people in this mercenary way, and should donate any additional revenue they generate from forcing people into memberships they neither agreed to nor can escape from to Hurricane Ida relief efforts.David, the new manager, was very kind and professional. The star on this post goes to him, as the owners certainly do not deserve it.

I went one morning, I forgot I canceled the credit card used for the gym. She said there was a problem with my membership card, that they didn't have a card on file for me... I honestly completely forgot about it and was about to put …

I had a similar experience to another reviewer: charged after being told my membership was expiring. I called in earlier knowing my membership would be ending soon and wanted to confirm that. They confirmed 2/17/17 was the last day of my …

The Zoo Health Club has been more than accommodating to me. I love the facilities and the staff. Everyone was more than helpful and beyond kind. I had to cancel my membership only after a couple of months do to certain life circumstances. …

Great customer service! I had to cancel my membership after my 12 month term was up. I followed the directions and everything was cancelled how it should have been. Gyms will always get a bad rep when it comes to cancellations but I would recommend this gym to anybody. You can tell they aren't about the dollar.

Nice gym BUTI was allowed to pay for two months during the summer since I was returning to …

The gym is a wonderful place to workout, it's really nice. They have everything you need to prepare your body for the summer. When I joined in September I was 187 lbs and today I'm at 150 lbs and I feel great. There are a bunch of machines …

I completely adore this gym! I would recommend it to anyone! The prices are amazing and they have always taken it directly out of my account the same day every month. I have been with them since June and I would never go back to any other …