Planet Fitness in Lauderhill, FL, offers a welcoming and friendly environment for gym-goers. Known for its cleanliness, this gym ensures that members can exercise in a hygienic space, supported by an approachable and helpful staff. The gym also features a wide range of equipment and 24-hour access on certain days, making it convenient for all schedules. However, some members have experienced issues with air conditioning and cleanliness in the restrooms, highlighting areas that need attention.
Overall, the positive atmosphere and excellent customer service at Planet Fitness make it a popular option for those looking to start or continue their fitness journey. Whether you're new to working out or a seasoned gym-goer, the staff, especially noted members like Natalia, Kenya, and Mardinio, ensure that you have a supportive and enjoyable experience.
Pros:
- Friendly and helpful staff
- Clean environment
- 24-hour access on certain days
- Wide range of equipment
- Affordable memberships
- Hydromassage available for black card members
- Consistent positive customer service reviews
- Convenient location
- Organized and well-maintained facility
- Judgment-free zone
Cons:
- Occasional air conditioning issues
- Bathrooms sometimes not clean
- Inconsistent customer service experiences
Location / Contact
- Address: 2629 N State Rd 7, Lauderhill, FL 33313, United States
- Phone:+1 954-874-3641
- Website:planetfitness.com
Rating Stats
Reviews (120)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.6-star.
This business has 120 reviews.
The address is: 2629 N State Rd 7, Lauderhill, FL 33313, United States .
The contact number is +1 954-874-3641
This service is listed under Gym .
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mah lissa
9 months ago
I received the master customer service ever from the general manager LARANZO I was checking in and tone of the staff said my bank account number isn’t on file and I said oh really they just took money out for the annual fee and I see them taking money out monthly . She said sorry yes sorry your account is up to date you do not owe anything but they like you to have 2 payment methods on file .Then LARNZO chimmed in rude as ever yelling and starting I am the general manager they brought me here because they weren’t doing their jobs right and you need to give me your bank account numbers right now to be in policy I told hun I don’t have it now and my account is up to date and I am going to go work out now . HE CONTINUED being loud and embracing for 10 more minutes . People are waiting in line to check in at this point so he brought me to the side to continue his rampage and I asked for his boss number and he said no I will let her count you about adding your bank account . He wouldn’t tell me his full name . Customer service is 0/10 very unprofessional and lacked basic knowledge he kept reading to EFT as a bank account number . Loud and disrespectful. Super ghetto place
Emmanuel Rodson Duval
9 months ago
Good services.Jnyah and vincent
Geffrard
9 months ago
Kenya gave me an excellent customer service experience. 10/10!
Hardly Workin
9 months ago
Love working out her , great gym very Friendly and nice staff shoutout to Lonzo, Kenya and jaz !!
Fresha Hankerson
9 months ago
Kenya, Lonzo, Vincent staff is very welcoming
Claude Alexandre
9 months ago
Great Gym Vincent
Lil Snipa
9 months ago
Lonzo and Kenya did an amazing job.
kingkai games
9 months ago
Shoutout Lonzo and Kenya there a great team very helpful and polite!
cecil
9 months ago
VINCENT, LONZO, KENYA gave good service and the workout machines were amazing
Coby Campbell
9 months ago
Amazing staff shout out to lonzo Vincent kenya always helpful and polite and a pleasure to deal with