HOTWORX: 24 Hour Infrared Fitness Studio - Lexington, KY (Hamburg)

I had to move for my job soon after signing up. I have called several times to cancel. I don't even live in the state anymore. My membership is still not canceled. I get no return phone call. Now I'm resorting to calling it out publicly with a bad review so I don't have to cancel my card just to get them to stop withdrawing money out of my account. I definitely would NOT recommend!

I went in for the tour and free 15 minute class/session. I even took two other people as potential members. The staff was friendly. The facility is nice. The workout/gym area is small and has limited equipment, but the focus is the hot rooms - there’s room enough for the intended 3 person occupancy. No complaints there. My complaint is the sign up process! I don’t like the “catch 22” of requiring you to provide a second form of payment and if you opt not to, you must agree to an additional $5/monthly fee. I opted to do neither and not accept the membership. But somehow I was still charged. When I called the location, I was told not only was I charged, but that I would be charged two additional months in order to cancel. Cancel?! I never completed the application process to begin with?!?! The young lady then told me I would need to COME IN to speak with a manager, who works when I work and I wasn’t taking off to deal with a gym membership. So, I left my name and number and was told the manager would call me Monday of the following week when she returned. It is Wednesday and I’ve not received the call. This issue is an unnecessary one. If people aren’t paying their membership dues, cancel it and deactivate their entry key. Charge a penalty, but don’t nickel and dime people with frivolous fees, then tac on more fees when they decline to pay the first fee!! That’s just crazy. Bad Business, HotWorx. :(

I had some challenges with accessing another location with my Sweat Everywhere membership. Carey and her staff at Hotworx, Lexington brought such ease to the issue, assuring me a solution with grace and patience. Carey reached out to my home location and together remedied my accessibility issues, all while keeping me posted along the way. Carey even spent some of her valuable time answering some of my questions regarding The Hotworx workouts based on my needs! I’m excited to continue to visit this location in my travels and work on my health goals. Awesome place with awesome people who really care!

Great place! Very clean with private showers. Variety of workouts, definitely has something for everyone. Staff is very friendly and always happy to help.

Such a great place to workout!I love the variety of workouts and the 24 hour access.Can’t wait to continue my Hotworx journey!