Blue Moon Fitness in Lincoln offers an inclusive and welcoming environment with modern amenities such as hydro massagers, a sauna pod, and a dedicated women's only area. The staff is frequently praised for their friendliness and willingness to help, making it a suitable choice for newcomers and fitness enthusiasts alike. Many reviews highlight the excellent guidance from personal trainers and the supportive atmosphere that encourages members to achieve their fitness goals. However, some users have experienced issues with hidden fees and the cancellation process, which can detract from the overall experience.
Considering its affordable membership options, extensive equipment, and emphasis on a friendly community, Blue Moon Fitness provides good value. Nonetheless, potential members should be mindful of possible administrative hurdles and ensure they fully understand the terms of their membership to avoid any misunderstandings. Overall, Blue Moon Fitness is a solid option for those looking for a gym with a positive vibe and strong community support.
Pros:
- Friendly and helpful staff.
- Affordable membership options.
- Modern equipment and facilities.
- Inclusive and welcoming environment.
- Dedicated women's only area.
- High-quality personal trainers.
- Great amenities like hydro massagers and sauna pod.
- Positive and encouraging atmosphere.
- Good for beginners and fitness enthusiasts alike.
Cons:
- Issues with hidden fees.
- Complicated cancellation process.
- Some complaints about cleanliness in locker rooms.
Location / Contact
- Address: 1241 N 48th St, Lincoln, NE 68504, United States
- Phone:+1 402-467-4658
- Website:bluemoonfitness.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.0-star.
This business has 60 reviews.
The address is: 1241 N 48th St, Lincoln, NE 68504, United States .
The contact number is +1 402-467-4658
This service is listed under Gym .
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C Morg
5 years ago
Deceptive business practices. I don't care about the equipment or services available at this point. I took our daughter in to sign her up. They hesitated and said she might not be able to sign up because of her age. Then, suddenly they had talked her into a platinum account, which included a handful of things the others did not.Guess what really never got used? Those extra services. Can we downgrade to a different type of account? Answer: Yes, but you'll have to pay the annual fee all over again. Screw it. Let's cancel ... my wife and I pay the bill, so she called to cancel, but they won't let her cancel over the phone. I stop in after work but because I'm "not the platinum card holder" (ironic, eh?) they won't allow me to cancel our daughter's membership for which we pay! They almost didn't let me sign her up, but now they won't let me cancel ... Finally we send our daughter in, and they spring the $50 cancellation fee on her. She has to pay there, so they try to say that she has to come back with one of us ... !!!!! My wife asked to speak to the employee and insisted that she must take our info over the phone. Believe it or not she agreed to that!Maybe this would be better if the employees weren't so$ hit ty about it. Maybe it would be better if they were kind/nice/helpful when informing us and collecting these fees that I'm sure were buried in fine print (so that's our bad for not being more diligent ...) The sales staff sure is friendly, until you want to cancel the services that are no longer worthwhile to you.Blue Moon's advertising makes it seem super user friendly. The facility is fine, but their business practices, for lack of a better word, suck.ALSO OF NOTE: Because we didn't cancel in a very specific window, Blue Moon is charging us for ANOTHER billing cycle. What a way to make money, Blue Moon--by confusing and deceptive practices. Even the woman who answered the phone this time acknowledged that the policy was "confusing" but insisted "that's just how our billing works." Because our cancellation is "pending" (Why can't it just be cancelled on the day we paid $50 for it to BE cancelled?) we still have to pay for a service my daughter no longer uses.There was no manager on duty when I called four days ago and I am still awaiting his call. Let's see what he has to say. I will update again once I have that conversation.
Douglas Elliott
5 years ago
I really love this Gym. The staff is awesome! They are encouraging and super friendly. I really like their new Matrix treadmills and elliptical great for watching Netflix, Hulu etc. sure helps make the time go by. The gym offers great equipment at an incredible value.
Danielle Jondle
6 years ago
I recently tried to sign up for a membership in Omaha they told me there was fees on my account from 5 years ago in Lincoln NE. I talked to Spencer who's the highest management right under the owner Joel is what he told me. He told me it was him I dealt with 5 years ago which I remember. When he signed me up 5 years ago when it was just transforming from golds gym to blue moon I asked him specially if there was charges annual or anything coming up, he told me I just passed the time for that and nothing will be charged for annual just yet. 1.5 months later the annual charge was charged. I called and they told me there was nothing they could do and they trust their employee told me that and apparently makes no mistakes. I told them I am a store manager of Sun Tan City and I get charges that is why I asked but he specifically told me otherwise that is why I was upset more of the principal. I said okay I will go to my bank and have this charge sent back and my membership canceled. Now coming to Omaha they won't sign my up until that charge is paid from. I will be going to planet fitness now, no wonder why no one wants to go to blue moon...they sure know how to treat their customers wow....I have never owed a balance there and was completely disrespected by the staff and apparently still am. Planet fitness is by far a better choice in a gym.
Aydan S.
6 years ago
The gym was alright but the manager and the owner are shady human beings. If you go to cancel your membership make sure you keep the copy of the paper you signed or they'll "lose" it and charge you for 12+ months after. I hope I get my money back so I don't have to go through the trouble of filing a small claim. By the looks of other reviews I've read, I'm not the first person to go through this!P.S. Planet Fitness is better and they keep records electronically, so they don't misplace customers documents.
Kali Nelson
6 years ago
I was a member of this gym for two years. Overall I was satisfied with the gym, especially with the prices and the staff were nice. Some of the gym equipment was wonky and needed to be worked on. Sometimes an elliptical would turn off unexpectedly or they'd be very squeaky and the clicks on one elliptical in the women's area would be loud and annoying. The biggest thing that bothered me would be that there are these rules about no talking on phones, no grunting, no slamming weights, etc but none of them are enforced despite there being multiple staff on hand when these "rule violations" incurred.The first year I was there I signed up for Pure Core PT and was satisfied despite the very pushy sales tactics from the Pure Core salesman when you first sign up for a Blue Moon gym membership. When they switched over the the XGT workout program I signed up with Pure Core again but that was when the problems began. At first my payment information was entered wrong which lead to a return payment fee that was eventually corrected and the card they already had on file expired a month later but I was completely unaware of this since no one at Pure Core decided to tell me. I got an email saying that a payment was missed (payment comes out at midnight and it was payday and another auto withdrawal beat PC to it) but a second attempt would occur later. I had assumed due to that email that my payment info was current but the second attempt never came. When I asked Jake (Pure Core Trainer) to look into it, I heard nothing come of it. I had thought that they were waiting until a late fee was incurred until they attempted another payment withdrawal so I was worried that I would be caught unaware so I cancelled my card and asked for my contract at Pure Core to be cancelled. I eventually cancelled my Pure Core contract and it cost me $450 to do so.Due to all of this and the dispute with Pure Core I ended up cancelling my Blue Moon gym membership and signed up with Planet Fitness where I don't have to pay for personal training or worry about paying a $450 termination fee. If you sign up with this gym then you should avoid signing up with Pure Core Personal Training/XGT even when they push that on you when you first sign up at Blue Moon.
muhsin ali
6 years ago
Of course I rate it as a zero star! I signed for $10 a month! I changed my credit card and Ms gave them my new one but somehow they didn’t update my new info. and I found out they charged me double on price saying I didn’t show them my new card! Obviously it was the employee’s fault when he didn’t update it. I went to talk to a gay who was in charge but I felt so disrespected by him and saying I was lying by not taking my new card! I will never go there again and planet fitness is a way better place and nice people. I would recommend it to friends
Collin Sears
7 years ago
Blue moon fitness is above and beyond the best gym I've ever been a part of. Great equipment variety. Staff and members make you feel like part of the family.
Brad Hilligoss
7 years ago
Awesome staff and great equipment. The VIP is a steal! Fun place to be. They care about you and are willing to talk and hear about your journey. Grateful for such a welcoming and encouraging place!
Macy Sears
7 years ago
I couldn't ask for a better gym to call home. Their prices are extremely generous ($10 or $20 for VIP), they have an excellent equipment selection, but more importantly the staff treats me like I'm part of the family. They go over the entire agreement with you so you are aware of the details up front. For less than a dollar per day, you can't beat it. They even have massage chairs, red light therapy, I can bring my fiancé with me every time I come in and it's no cost for him. I can also visit all of the Blue Moon Fitness locations, they even have tanning which is super nice because then I don't have to pay extra for tanning somewhere else. The women's only area is where I spend most of my time, they are one of the very few places in Lincoln that offer a women's area exclusively for women.
caitlyn lijewski
8 years ago
Great price and great hours. I know most of the staff and everyone I know is super nice. I love that they have tanning, red light therapy, massage chairs, and a private women's gym. I highly recommend this gym.