Gold's Gym

Amazing that the GM of this facility is okay with taking advantage of an 18 year old kid and take their hard earned money.On October 2 my son purchased a membership. On October 3 he had to cancel the membership. It was due to a policy of the gym, which we completely understand. My son was wanting to use the racquetball court to practice on his color guard. We had the general manager (Oscar) come tell us it wasn't allowed even though numerous people on his staff told us on 2OCT and even when we showed up that it was okay. Again, we understand the policy and why it wasn't allowed....no issues with that.The issue is now that Oscar assured us that he'd put the refund request in. After a week we didn't receive the refund, I reached out to him, and he said he processed it and said he'd send me a copy of the processed refund. He never sent it. I've gone by and called, left messages....he has yet to respond. I feel that this is absolutely inexcusable, unacceptable, and unprofessional of him. Especially as a “General Manager”.I am currently active-duty Army and was assigned here in the RGV area to teach at the university. When we arrived it was an important task for us to try and find a location that could facilitate his ability to practice and even workout. Again, understand the policy....but the lack of common courtesy of Oscar and him basically saying "screw you" to my 18-year-old son who spent his hard-earned money for the membership is ridiculous.Gym looks okay. Staff was all very friendly. GM, needs a lot of work… unless this is how he is for non customers. I’d hope he doesn’t treat actual clients like this.

I thought this would be an improvement over Trufit. The men’s locker room is filthy and there’s no lockers available ever. The stalls are falling apart in the restroom. And everything is dirty. Both the Edinburg and the Dove locations are decrepit. Go to the newer Trufits. They’re way cleaner.

I'm giving this gym a 3 instead of 2 cause of the friendly staff in the front. This gym is one of the most expensive gyms by far in the valley. Yes you have a pool,basketball courts, racketball courts and woman only areas. The thing that hurts it for me is just the cleaning upkeep and when machines break its take a hot minute to fix again. The basketball court is always smelling really bad and the walls look horrible. Golds gym is suppose to be a higher standard and this location doesn't seem to follow it as should be. If you're going pay 50 bucks a month and a huge yearly fee it needs to meet certain standards

Been coming to this gym for two years and the only difference was that they rearranged the leg room nice… The equipment is outdated you can clearly tell compared to other Gold’s Gyms or gyms in general. Something is always broken when I get there. The other reviews about the stairs never getting fixed is true, it looks like they just put tape and hope it doesn’t come off. The men’s locker room is bad. Like bad bad. I have no clue where our money goes to be honest. There are other cheaper gyms out there that are better quality than this gym. The money for the membership is not the problem it’s the lack of quality they try to charge over the other gyms. Their quality is not even close to the other gyms nearby.

I love my gym and all the space it offers. Kind staff and always has machines available. However, there’s always dirty napkins on the floor, issues with the restroom pipes, and just isn’t clean. Regardless of the time and day I go I guarantee there will be dirty napkins on the floor. Considering how mush success this location has accumulated there’s no excuse.

Why are mirrors broken, Womens bathroom ceiling falling apart, pool dirty, machines broken, rusting and overly crowded. The machines looked like they haven’t been updated in 20 years. Walls are scratched, stairs are falling apart. Not to mention the women’s section is a joke.What’s going on with general management here, are you just pocketing the money and not putting it back into your business?You get enough clients a month to cover the cost of repairs. This is one of the worst Golds Gyms I have ever been to.There are gyms that charge $9 a month that are in better conditions than this.Embarrassing…..

Horrible gym. It is poorly ran, never clean, and smells so bad. People are allowed to do whatever they want there. This gym has no rules. People are allowed to walk around shirtless and bare foot in the gym. People are also allowed to bring camera crews to record their workouts. I used to love this gym but now it is a complete mess. Do not go to the gym on the weekend either. No one cleans the restrooms those days. 0 stars

I went to watch the racketball games. They were very good. I really like the competitive aspect of the players. Definitely a fun highlight to your club. I could feel the energy of the guys playing. Especially the older gentleman. He was awesome. Unbelievable how fit he was... Fun times!

It’s very concerning how unsanitary the men’s locker room is. I’ve made several complaints to the front desk staff about countless issues and seems to go nowhere. I can’t be the only member that is bothered by how the steam room smells like sewer, shower are always clogged up, shower heads barely work, and locker area never seems to be swept or mopped. It takes days for them to put soap in the dispensers to be able to wash your hands. And there seems to be mold growing on the walls in certain areas. What are we paying a yearly maintenance fee for? And the monthly memberships are not cheap either. Would be greatly appreciated if the staff and management team would take pride in the way their gym is run and presented.

Would not recommend this gym. Male employees don’t respect the womens only section (speaking of those who aren’t training a female client and just walk in to talk), weights are not placed back and can be found scattered across the gym, trash (such as empty water bottles) are thrown on the floor, large water stains on the floors and ceilings. Out of all the locations, Edinburg is the cleanest and most welcoming.