Orangetheory Fitness

Love this place so much for the first time. So funny story so 5 minutes before my class, I left my keys in the car. They had a long ruler that helped me to get my keys. The staff was sweet, welcoming and didn't look annoyed when you spoke to them (like some gym's) I took a free class with Veronica on Saturday and it was excellent. I like Orange Theory because it's more intimate then Planet Fitness and the exercises they have you doing is great and I was sore the next day. Everything inside was new and advanced in tech and clean. I would recommend it to anyone and they currently have a promo for $89 a month and it's worth it. They didn't pressure you or spiel you to death about joining and I loved that even more. There was an older Young Lady there and she in my opinion was best in class so it's for 21 and up but worth it.

If you join this location (or probably any OTF location), be prepared to have an incredibly difficult time cancelling. They require 30 days which does not mean 30 days from your last work out. It means you have to cancel 30 days before your next billing cycle. So, if you try and cancel 10 days into your cycle, you will still get charged for the next one. So, it creates a situation where you will likely get charged for two months but you have received no services. Plus, you can't cancel your membership on their app, you have to get in contact with the location you signed up with and sign a paper. The whole system is designed to draw out as much money from the customer as possible. Their business model thrives on charging additional fees (e.g., $12 for missed classes), (even if you cancel the morning of and even with the unlimited membership). Think twice about signing up for any of their challenges. My husband signed up for the $25 mayhem challenge that was supposed to include a t-shirt. I'm not even sure if the shirts even came in, They were delayed over a month and we moved out of state by then. My husband asked for a refund after waiting almost a month for his shirt and they offered to ship it to him ("when it does come in"). Now that we have moved, we are finding out that you have to cancel from the one location before you can move your membership to the new location. And you might find the new location charges a lower fee per month (as is the case for us) so you will be paying the OTF in a different state for using a gym across the country. There really needs to be flexibility for members who are moving, so the members can immediately transfer their membership to their new location. All things considered, it seems that OTF is designed this way....to have a corporate overlord structure that does not benefit human relationships. This location is very hard nosed about the corporate structure. Once you find this out, you realize that this is a business that only values your money. It's not about helping you be fit, it's about squeezing you for every dollar they can.

I get the fee i got for missing the class. But how professional is it that im clearly asking a recruiter to stop texting me and she continues to keep responding ..i dont care what you were saying i asked to be left alone! Lyla

False information constantly given at this location. I was promised a discount on the next month’s bill for referring someone but was charged the full amount. Once I brought it to the attention of the store manager, I had to follow up with her for a couple weeks on the status of my refund, which was ultimately given to me on Visa gift card. When I asked why it couldn’t just be refunded to my account, the store manager had no answers. They also told me children had to be at least 14 years old to wait in the lobby, but when I brought my 14 year old niece, they said no kids of any age were allowed to wait in the lobby. The girl at the front desk was very rude and aggressive about it as well, giving a lot of attitude.The trainers and most of the front desk staff are great and friendly. However, if you have ANY problems at all, I recommend going higher than the front desk / on site manager because they will do absolutely nothing and pretend everything is out of their hands.

The leadership there by far is lacking. No one is accountable, you get promises that leadership higher than branch manager will be contacted. Wait a few weeks, only to be dismissed. AGAIN. I asked for humanity and they have shown me that I am just a former member number. Heaven forbid you bring someone in, there’s always someone to stalk them via text, but no one to help when needed.

The coaches here are amazing. I love the whole environment and atmosphere. It really is a family!! Rachel and Michelle at the front are super friendly and welcoming. Everyone should go take a class!!

Great gym, great staff, great community! I’ve been coming to this Orangetheory Theory for over a year and love it. The coaches and staff always go out of there way to make member feel welcome and appreciated. The workouts are tough, but you set the pace. Like it so much I even started bringing my wife.

I’ve been going to this location for about 8 months and it’s great. I was an OTF member at another location many years ago and I can tell you this one is truly the best. It’s a great workout. Great coaches and the other members are all so friendly! I highly recommend it if you are looking for a great workout!

Passionate trainers are unfortunately few and far between these days. I am from the west valley and have been with orange theory on and off for about 6 years so naturally all of my favorite trainers have left throughout the years. I took a class with Josh at Mesa Dana park a couple months back and now I find myself following him from studio to studio specifically to take his classes. His energy and passion are so motivating that I have found myself pushing harder than I ever thought possible in the best way. He is truly in the right industry and Orange Theory is so lucky to have him. I will continue to make the commute to Mesa and Tempe for his classes.

I love the variation an OT workout offers. Combining cardio with strength training makes me feel like I get the full body engaged. I love seeing my colors change on the screen corresponding to my heart rate monitor. It allows me to set the tone for my own output and helps ensure I make the effort last when I hit the points goal.