Snap Fitness Wauwatosa

Takes forever to respond to get a tour & never gets back to you.

Not relevant review at all. Please disregard

Floors have been broken for a while now. Place is kinda stingy compared to other Snaps. Like no cups for the water dispenser and we can’t use paper towel to wipe down equipment. I do appreciate the free weights. Neighborhood is good for a jog outdoors

Was a member of this SNAP fitness for some time and overall was not very impressed. Stayed with the club for location, but over the years equipment broke down, the floor began to deteriorate, and things sometimes straight up disappeared from the space. Owner not very customer oriented. Overall same experience you'd expect at a $10/month big box gym, but instead you pay $45/month + $35/annual fee for a total average of around $48/month.There's 3 bikes total and 1 never worked for the entirety of my time there. Wrote several complaints about it, notified the owner a few times, and never even heard back.The floor has been breaking down for close to a year now, and there's a little "wet floor" sign over the spots plus a sign saying "we're working on it", but again, never saw that get any better or heard any updates about it.At one time there was a scale in the bathroom, but it disappeared, never heard about it again.Sometimes cables snapped on the weight machines and they'd simply get an "out of service" sign. I think once or twice I saw them come back into operation, but there were still broken ones when I left.At one time a bench was removed from the space which resulted in a LOT of needing to "work in" with other members and drag the bench across the room between sets. Made everyone's workouts longer. To be fair this eventually did get remedied and we got the 3rd bench back, but it took at least 3-4 weeks of a lot of folks submitting feedback to the owner. The response I got from the owner when I mentioned it personally was, "well it just looks cluttered when it's out there". So, aesthetics seemed more important to them than what the customers needed.Probably wouldn't recommend, overall. Good location, but too expensive for what you get in my honest opinion.

Hi Joan, we do not show you ever stepping foot in our facility and therefore we find this review irrelevant.

Thank you for the 5 star review!

Thank you!!

Definitely price shop - online and in store deals vary and offer different things (e.g., online was significantly cheaper but you have to wait for the card). I got very confused by the staff member in store who wasn't able to explain the process. Sounds like one of those companies where corporate and franchise don't communicate very well. They're really just out to make a buck, so they get very snippy when later because of a global pandemic you ask to cancel. "It's covid so we can freeze your membership as long as you need" turns into "when you ask to cancel we will charge you full price for that last month even though you can't use the facility" and quote their policy documents at length. I chose proximity over my gut feeling that it wasn't a customer-oriented environment, and I'm literally paying for it.

The owner of this location is very unprofessional. I had inquired once about rates when my daughter and were looking to join. We desired at the time to join another local gym bc at the time it made more sense to be more cost effective at the time. I contacted this location a second time bc there were specials in the window. Jen had kept my contact info from my first inquiry. She replied back to me that the first time I had inquired that the monthly fee was too much before. My situation had changed and my mother was going to be joining with me. I found her reply to be offensive and disrespectful by insinuating that because the monthly fee the previous time was too much that this time it would be also! I don’t feel you should ever have to feel less then from just asking for information and it’s extremely unprofessional and discourteous!

Snap in Tosa has become my home away from home. It's my get-away from working at home in front of a computer all day. Specifically the Heart Rate Monitor Challenge really helped me get me back in shape with 2 a day workouts, trying to get as many points as I possible could. Jen is very supportive and a great resource if you have questions or need help. It's nice to finally be able to get back to the gym after many months away!