GOLD'S GYM

The hot yoga instructor (Stephen?) and hip hop Zumba instructor (Bri?) are everything!!! Best parts of the week! Also a fan of the sauna.

Biggest issue was management. After my year contract, I decided to cancel. They require a 30- day notice. So after my workout, I spoke to the front desk who said I had to come in while a manager was present (M-F 9-5). Came back two more times during office hours and there was never a manager on duty. Finally they recommended I mail a certified letter. The letter went unclaimed after 30 days. I returned during office hours and, again, there was not a manager on site. They said I would need to come back during office hours when I reminded them I was there during office hours there was a general shrug and suggestion to try Murfreesboro. Thankfully, Murfreesboro was able to resolve my issue within minutes. Avoid the Smyrna Gold’s at all cost.

I’ve been coming here since this gym opened and have always had good experiences. I love my Gold’s family with my whole heart.I came in tonight with my 14 year old brother and the little girl at the front with no hair automatically was on one being rude to us because we had to scan in twice.I went all the way to the locker room to change, came out and my brother told me we had to go up front because he apparently couldn’t lift with me.I’ve worked at Gold’s gym in three different areas since 2016 and have never once had an issue with this as my brother lives with me.She told me I had to have government proof to show to allow him in, which I get and would’ve been understanding about if she weren’t absolutely insanely rude and giving attitude for absolutely no reason.As someone who’s been in the Gold’s community and family there for years on end, I’ve never been so upset with something here. I can overlook most employee’s behavior at any given time and place but this girl was on something else.Was a much nicer environment before Britney spears with a septum came in.

The staff is RUDEEdit: Specifically the lady with the short curly hair. Shoving food in your face while barely acknowledging your customers is crazy

They make it really hard to cancel your membership. I tried to cancel and I go there and the employee is not able to help me cancel. I was told only the manager. Manager need to teach every employees. Manager is barely there. I was given the manger phone number. I called and text. Never got a response back. I can’t cancel over the phone or online. They really want your money. Another issue, It used to be 24/7… not anymore.

I come to the gym to workout and de-stress. But recently charities have been stopping you coming in and out of the doors as you come in. It may be a little inconsiderate of me, but I have money that automatically comes out of my paycheck for a foundation I support. I don’t like them approaching me and trying to stop me before leaving. They are literally walking in front of people blocking the door before they leave. It’s ridiculous

Gym is okay. I only go for Zumba! Akiko is the best Zumba instructor I’ve ever had. I’ve never sweated and burned so many calories in one class! She is amazing!!!! She will give you an amazing work out that is so much fun you won’t even know you’re working out! My happy hour ❤️

I started going to the Gold's Gym in Smyrna TN about a month and half ago. The work out equipment is fine but I never see the staff clean it and they collect an annual change to update the facility and I don't see it being used to update the facility or clean the bathrooms. The bathroom are dirty and the ceiling vents are covered with dirt. There are areas around the sinks in the bathroom that are covered with rust. I thought the Planet Fitness in Smyrna was bad but this gym is worst and more expensive.

Weights and machines are great. The equipment is almost never open to use though because it is so packed - unless you can go in the early mornings before 6.

Very friendly and helpful staff, and a very positive workout environment!I have been going to this gym consistently for the past few years and I love it!! …