City Sports Club

Staff is so rude and equipment is always broke. Good luck getting them to fix it. Takes months. They truly suck

Love getting here for my 6am workout and the gym is closed even though they’re supposed to be open 5am. Has happened multiple times. Other than the morning staff they are almost always too busy talking amongst themselves or on their phones to even acknowledge your existence when checking in. The staff that I do see workout there don’t even set the example and wipe down the equipment they use when working out. If I could give this place 0/5 stars I would.

My partner is paralyzed on the right side and twice we planned to do aqua therapy and the club's pool lift is broken. And when it does work, it doesn't feel safe.

Is 0 out of 5 possible? When it comes to the staff and management, they are absolutely horrible. My daugther was injured there while at the daycare. What a fiasco the handling of the situation was. Not only they were understaffed but they also did not provide medical care to her. It was only later that my wife found out when she saw my daugther sitting at a table crying out of pain. The worse part is that not once did the corporate office called back with proper follow up.My only contact was the operation manager who seems to have no idea about steps to be taken. After several attemps to talk to corporate I filed a complaint with the BBB out of principle, and thats when their true colors came out as they tried to change the narrative, lied about everything, made up stories so they would not be liable, but worse is the district manager who called soon after and attempted to display classless behavior, arrogance, and border line impolite manners. I quickly put her back in her place as that nonsense does not fly with me. And the lies continued, lying about my daugther injury and claiming they tried to reimburse me for a payment I never asked for. They still do not understand that in conflict resolution its about how you treat your client and how you address certain situations, are you sincere and professional or are you just clueless, classless, and dispicable.

Came in to cancel my membership on September 30th, 2022 and was told they would "make a note of it" because nobody who could cancel it was there at the time. I just noticed I was still getting charged for it, 6 months later. My own fault for not inspecting my statements closely. However, I called this morning and they say there's no such note or request, so I've had to dispute these charges. If you are canceling your membership here, GET IT IN WRITING. Accept nothing less.

City Sports gym have incredible equipment for everyone for the beginners and the ones training for years! A great gym that has it all for everyone iam impress employees are kind thoughtful and friendly thank you I enjoy working out there 👍👍👍 …

Gym is very dirty and none of the staff members care to clean. From what I've seen, it appears they rely on only one janitor to maintain everything. Management is known to be disrespectful and appears to have no care for the front desk workers who seem to be doing the majority of the work within the gym. I've also happened to notice a lot of staff, specifically those at the front desk, who come and go (fired or quit), which makes me wonder how they're treated by those working above them. Overall, it appears there is a lack of stability within those working at the gym and the effects of this are evident due to the lack of cleanliness and poor management. Also murky pool water and the hot tub doesn't work half the time. In my opinion, not worth the money. If you're looking for gyms in the area, I'd highly suggest others such as Anytime Fitness or Sonoma Fit, much better service, better rates, and definitely cleaner!!

City Sports Club in Petaluma is a great gym. Lots of equipment. I have seen reviews that it is not very clean. I think they have changed that. It’s also up to us as members to clean up after ourselves.Trent and Nicco (sp) are at the front desk and they are so friendly. You can walk in there dreading having to work out on a day and when they say good morning and have a good workout you end up with a smile on your face and get up on that treadmill and get going.My personal trainer is Daniel. He is the best. He knows what he is doing never pushes me so that I can’t move the next day. He’s very knowledgeable and I adore him.Everyone I have met are very friendly nice and funny.I really enjoy my time there. I have not used the pool or sauna so I cannot comment on them.Try it out again I think you will have a different experience.

This gym is great because it has a variety of equipment, a basketball court, and pool. I believe they are short staffed because there facilities are not cleaned regularly. The pool needs to be checked. The floors of the locker rooms need to be washed. I have found hair in multiple drains. It is a big facility but everything in there needs to be sanitized by the staff that closes at night and or opens.

Big, beautiful club. Amazing lap pool with huge poolside space and good separation from the recreational pool for kids if all ages. Lovely, spacious locker rooms. Great layout for restroom access when you're not in the locker room. Wish they had an enclosed lap pool if we ever have winter again...