Workout Anytime Lenox Village

Literally never answer the phone the mail box is full you can’t even leave a message you’ll never get the membership canceled if you sign up so if you move you’ll pay them for life the Lennox village location has to be the worst workout anytime there is

Do not join this club. I moved away back in February 2021 and wasn’t able to get ahold of anyone during staffed hours to cancel my membership. I have tried contact requests bud their website, emails, and calling.I have been charged for the last 9 months and have never once heard back from anyone at the club to let me get this cancelled.

None of the elliptical machines are in working condition, they do not provide enough sanitising sprays, most machines are old and broken down. I haven’t been to any other gym that has this many outdated machines. Otherwise I love the convenience and location.

I’ve come here for awhile, but recently everything’s been broken they haven’t fixed Anyrhinf at ALL and they charge 50$ a year regularly for “fixes” but nothings been fixed. Mirrors are broken three machines are broken not counting the treadmills or the missing barbells. management needs to step it up.

Unpleasant gym experience. Fans on treadmills don't work. All machines are dirty with grime and gunk on them. Floors and carpets are dirty. Foul smell in the room as soon as you enter the door. If you want a nice gym, go to Orange Theory on Old Hickory or Plant Fitness on Nolensville. Dodge this location. You have been WARNED.

Went in to cancel my gym membership and the front desk employee at the time answered a personal call and proceeded to stay on the phone with his significant other for the duration of my time trying to speak with him. An extremely unprofessional crew member experience. While on the phone he proceeded to tell me, “you may or may not have a 30 day cancellation fee, I’m not sure. Just don’t be surprised if you get charged.” I have worked in customer service my whole life, and allowing an employee to take a personal call during an interaction with a customer is entirely rude and unprofessional, not to mentioned the employee was unable to answer any of my questions as if the phone call he took was more important. Highly disappointed.

“BEWARE “ had membership there for years, I believe it was $20 when I joined it later doubled, no problem there. I went there less then five times throughout the years.. Decided to cancel membership, no one was ever there at the times I went to speak with someone and forget calling. Had a replacement bank card of course not thinking of continuing membership, I later got hit with a $400 + bill in the mail. It hurt to think these people would be so low down. My name is in bold font so I have nothing to gain here, since then I have discouraged the people in my neighborhood to join, I’d rather do walks around my community than the treadmill at this point. I’m going back to another fitness center at least there is some integrity there. I believe the way you treat people will determine how they feel about your service or product. It dawned on me to check the reviews today. I’m a strong advocate about hearing other people experiences . This was my experience .

Ehhh the manager here is Bomb! What an amazing kid. Aside from him, I’ve run into serious unprofessionalism. The gym itself is really well equipped. I’ve only ever had to wait for the squat rack; but the culture is pretty kind and open to sharing if you approach respectfully. Overall, great gym for the price. They fall short on bikes… they’re all pretty outdated.

Equipment remains unfixed & the broken mirrors have not been replaced for months. This gym needs regular care & maintenance, not an upgrade. Do not waste your money here, you will be disappointed.

When can we expect this “big update”? I didn’t know an entire retrofit was needed to take care of basic facility maintenance. This franchisee is an absolute joke. I hope people leave this gym in droves. If you are new to the area, DO NOT JOIN THIS GYM!!!