Planet Fitness

A great place for no one judge judy'n you.Good people, good energy, nice employees. Just don't leave a crumb in your car because the vouchers out there will break your car window for a crumb ((literally)) 😆. …

Customer service is terrible at this location (MacArthur). I scheduled an appointment with the personal trainer, Tessie. She called an hour before my scheduled appointment to reschedule for the next week. I showed up to the reschedule 10 minutes early. I checked in and sat at the class table. Nobody showed up. I finally went up to the front desk 20 minutes later and they had no idea about my appt, even though I got an email confirmation. She walked over and asked who I checked in with and accused me of not being at the table I was sitting at for literally 20 mins and said she had another class and didn't have time for my scheduled appointment. Super rude unapologetic and absolutely unprofessional. The bathrooms are dirty, the showers are dirty. 2 stars are for the massage chairs and hydro massage.

Never go here. If you park in the parking lot your car will most likely be broken into. Every single day at least one car gets broken into ( including mine ) whether it is broad daylight or or at midnight. Planet fitness knows this but does not take action because they dont care.[Check photos for proof on my profile].

I just moved back to Oakland with a Planet Fitness membership from another state. I was helped with changing my membership to this gym by the best employee this gym has (I dont remember her name). Today I was appalled on many levels being at this gym. First downfall was the ladies locker room. It was dirty and smelled like piss. I brought this to the attention of the 3 staff members standing around at the front. The icing on the cake is my car being broken into. The parking lot is filled with homeless sleeping in their cars. The parking lot is dirty more than clean. It seems management is ok with members cars getting broken into in broad daylight, as well as allowing homeless to live in the parking lot. Lack mentality steals from people. Fact. Enter this place with caution. I will not be going back to this gym ever again. Management please dont not her reaching out to me about this review, I will not respond. I know I'm not saying anything that you dont already know.

Horrible experience before I even walked in to sign up! An altercation/LOUD trashy argument between approx 5 people. Walked in , security not knowing what to do, then the trash mouth group came in to the gym. I was so disappointed, turned off & left. Help at desk wasn't helpful nor apologetic. Negative vibe regardless. I HIGHLY RECOMMEND NOT JOINING! Unless u like drama while you work out.

Staff doesn’t re-rack any weights that careless members neglect to re-rack themselves. Trash is regularly strewn about. Not nearly enough free weights to accommodate the demand of even a moderately crowded gym. Locker rooms are not regularly cleaned. I believe all these elements contribute to a rude, sketchy culture.Overall, a messy, overcrowded space. I have to grit my teeth almost every workout—not because of a challenging routine, but because of the cluttered mess that passes for a free weight section.Only here because of the price point and can not wait until I’m in a situation where I can workout somewhere else.

Not the creme de la creme of clubs like the one up the hill as it is pretty utilitarian but makes up for it with a friendly Oaklandish vibe. They also have a lot of extras is you go beyond the $10/month basic package. It is good health for cheap. Parking lot does get crowded but watch out for street parking at night due to street cleaning. After 9 it does get looser and by 10pm there's plenty of parking. Good selection of machines and weights. A separate area for stretching. . Love this place. .

I just called this location inquiring about fitness instructors at this location. The person who answered (Jasmine) made me feel like I was annoying her with my questions. Towards the end of the call I thanked her for her time and she just hung up in my face without a reply or goodbye.Customer service is everything when you are in the people business. I hope management reviews these and provides further training for young people they put in position of customer service at the front desk to make sure customers are treated with kindness.

This is a great gym (MacArthur location). Clean and well appropriated. Danny sold us on the black card membership. The water beds are the best. However, this is a three star rating that would be a five if...The early morning staff do not have the leadership skills to move people who use the equipment inappropriately. The beds and chairs are often used as a legit sleeping location. In the last two weeks, I have skipped the bed 3 or 4 times because there was a woman sleeping (pillow and blanket style) who refused to move even after being tapped, rocked and verbally asked. The same woman every time. Black card members pay for this perk and expect it to be protected.

I love most of the staff but the facilities are an issue. Multiple days without hot water for showers. 2 days without soap in the ladies bathroom, which means people are touching on equipment without having properly washed their hands. The parking lot is trashy and crowded.Update: multiple days with no hot water in the showers. Constantly understaffed. Facility is disgusting, especially the bathrooms. I would not recommend this gym to anyone unless you are on a tight budget.