MassageLuXe, located at Plaza At Hutchings Farm in O'Fallon, MO, offers a range of professional massage therapies. Customers frequently praise the friendly and welcoming staff as well as the proficiency of specific therapists like James, Jada, and Morgan. Whether you're in need of a relaxing session or specific treatments such as prenatal or deep tissue massages, MassageLuXe aims to deliver high-quality service.
However, some customers have reported issues with their billing practices and the comfort of the massage tables. Membership-related complaints, including unauthorized charges and poor communication with management, also impact the overall customer experience. These factors should be considered before signing up for any memberships.
Pros:
- Variety of skilled therapists
- Friendly and welcoming staff
- High-quality massages
- Professional service
- Clean and relaxing environment
- Prenatal massage available
- Easy appointment scheduling
- Prompt resolution of some issues
- Convenient location
Cons:
- Problems with billing and membership
- Uncomfortable massage tables
- Poor communication with management
Location / Contact
- Address: 2526 State Hwy K, O'Fallon, MO 63368, United States
- Phone:+1 636-272-5893
- Website:massageluxe.com
Rating Stats
Reviews (20)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.9-star.
This business has 20 reviews.
The address is: 2526 State Hwy K, O'Fallon, MO 63368, United States .
The contact number is +1 636-272-5893
This service is listed under Massage Therapist .
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Carrie R
1 year ago
Although I didn’t have a bad experience with the therapist ( she was great) I was uncomfortable with the table. She did really try to make it more comfortable for me but the head rest was messed up and I was NOT comfortable at all lying on my stomach. My head kept slipping further and further into the headrest making my neck hyper extend. I was not able to relax until I turned over on my back. She said they just got new headrest’s but they should have stayed with the same type they had previously. Unless they get that fixed I’m sure I’m not going back.
Erin
1 year ago
I received a gift card for my birthday and have never had the pleasure of getting a massage. I saw James today and it was a wonderful experience 10/10. He was very professional and I came out feeling great. The staff was wonderful and all around great experience. I will be back!
Kelly Jenkins
1 year ago
Had an hour massage here while in town. Staff was super friendly, the massage was excellent. I wish I lived closer to one, I’d get a membership in a heartbeat! I’ll definitely go back when I’m here next Spring.
Tara Welsh
1 year ago
Horrible operations. Missed appointment for our DR appointment that ran late, and we didn’t want to cause anyone else to run late for the day. Understood there would be a late cancellation fee. The cancellation fee is the charge for the whole visit, to “compensate” the therapist, which is really just paying the business since their commissions are not 100% service. Now we are out a gift card. Will not be recommending this place to anyone and will especially be sharing this occurrence with everyone we know.
Trish Luckett
2 years ago
My first massage at this location was excellent. Ken did a wonderful job. The only minor inconvenience was getting my information straight at the front desk.
Jennifer White
2 years ago
I've seen Robert for months and he has been nothing short of amazing... the front desk girls are always welcoming as well... happy to be able to count on Robert for my self care and pampering
Kemberley Perkins
2 years ago
I used Ken today and I have to say I feel wonderful after my hour and half massage. He listened well about my muscle issues from being a stylist 27 years and gave me more relief than I could imagine. I don't want to do anything the rest of this day but relax and enjoy this pain free body I am in right now.I Love the girls up front too, very friendly and pleasant every time I come in.
Chloe Roden
2 years ago
I recently had a 60 minute prenatal massage with Jessica and by far one of the BEST massages I’ve received in a long time. She’s so sweet and very professional! I highly recommend her to anyone and everyone!
Meghan Amberg
2 years ago
I love this location! The staff are so friendly, warm and welcoming - especially Jada and Morgan. And Kirstin is amazing! If you’re in need of a facial or eyebrow wax, I highly recommend requesting her. I can’t wait for my next appointment 🤗 …
Corbin Hamm
3 years ago
EDIT: We were given gift certificates for the months I missed! I’m incredibly happy with how they resolved this!! Thank you, Massage Luxe! I appreciate it! …