Gold's Gym

This place used to be so clean. Really sad to see it go downhill with its cleaning. You can tell they don’t vacuum so there’s trash everywhere. This spot next to the trash can hasn’t been cleaned in weeks.

Horrible customer service when it comes to managing your membership details and billing info. Even if you have everything in writing and the employee himself states over the phone, during three different phone calls, that they ‘forgot’ and they’re ‘extremely sorry’ it still won’t matter when they direct you higher up after lying about getting the issue resolved due to their mistake.Very disappointed and hope this doesn’t happen to anyone else who has to deal with Chris/Alex.

Great looking Gym, very poor customer service. I apologize for asking if you guys can turn on the sauna in the morning.

Just got scammed out of 600 dollars for getting a personal trainer for my mom and sister. It was 6 classes each but we asked the manager if we can give them all to my sister he said that’s fine. Weeks later my sister was barely on her 5th one and the manager said the classes are over. We said what about the other 7 said he no that’s that.

Golds Gym has a variety of dumbells.Treadmills are very popular so come early afternoon. No steam room though. Great staff.Always keep an eye on your blood pressure.

Comparing this to a bunch of other gyms, I absolutely love this place. It might not have a pool or spa, but it does have a separate steam room for women. Every time that I’ve went, the gym was always clean. Also has plenty of squat racks available. I’ve encountered very few equipment that didn’t work, but most of the equipment seems to be fairly new. If you’re new to Oxnard and need a gym, I recommend Gold’s.

Clean equipment, friendly staff, ive always felt comfortable coming in once i got over my initial shyness. Bathrooms being so clean was a big plus in my eyes! They have all the equipment thats used in the program im on as well as extra classes! Highly recommend this gym!

The reason for the 1 star is for the customer service given by one of the employees, Maria in the front desk. The facility looks great but I went to check the gym out to enroll and her attitude was poorly, her answers were very short and not helpful at all, it seemed like she didn't want to provide a good customer service for a potential member to enroll.Scaring new business away, I left with a bad experience

My friend has a buddy pass that he has used to get me in a few times in the past. I was stopped and told that I could not go in. Due to his buddy pass only being good for the weekend. My friend was going to just pay for the day pass but I refused his offer as I was rubber the wrong way. So we went to the 24 hour fitness at the collection. I got the buddy pass there and we both got a good workout. 24 HOUR FITNESS @ THE COLLECTION

I like the vibe and everything is kept clean. The only thing is that I wish guest would be considerate and put back weights instead of hogging them or leaving them in random places. Staff can only do so much, but hopefully they start being more on top of this and implementing something to make guests put things back correctly. The trainers are all awesome - the only reason I’m sticking with gym now is because of them!