Riptide Gymnastics & Cheer

Long time customer and supporter of this gym but that is absolutely gone after several email exchanges with the owner. One of the worst customer service experiences ever. I will never book another birthday here, nor refer anymore friends, or do open gym.I had a double birthday booked this past weekend for 2 of my kids at Riptide. It was 100 degrees outside and the heaters were running in the gym! Yes, the heat was turned on. It was a literal oven. My guests felt dehydrated and sick. My guests had to leave early, go sit in their cars for air conditioning, and felt nauseous and faint. It was over 100 degrees inside the gym. The party was ruined. His employee did not know how to work the thermostat. After multiple email exchanges I feel the owner didn't really care at all. Only cared that the gym made some profit for that time. I guess to cover the expense of running the heaters. Happy to never go there again.Owner accused me of acting negatively, however this is untrue and a way for him to twist the narrative. I remained professional and calm. It is unfortunate that his "concessions" to make things right were a failure in basic customer service, especially when his employee had been repeatedly told to check the thermostat. It's not a 'simple mistake' as the owner is attempting to portray, it's about getting brushed off by the employee when informed there is a serious issue, and the owner crying that he's only making $115 profit for my ruined party, that prompted this review.

So it been few Month and my daughter Isabella love it she look forward to it coach James N my daughter teacher are cool so I definitely recommend you being your princess here 😊 …

My daughter had done cheer for 3 years before we joined NLA but was still not confident in herself. I was looking for a cheer program that will build her confidence and increase her skill level every season. I’ve found that here!! I kid you not she is a new girl these days in 3 short months of this program. She’s gained strong friendships, she beams of pride from the inside out when she performs, and enjoys being challenged in stunts. I love the cheerLEADER that she is becoming. Thank you Coach K and Coach D for all you do!!

Had our trial today for my almost 3 year old in the 3-4’s class and the coach is wonderful. They have been communicative, flexible, and the front staff and everyone who has emailed me information has just been such a pleasure to work with. They’re working with me to help determine if my little is developmentally ready and are great at communicating concerns and plans. I love that the parent area allows me to see and hear the coach interact with my little. The coach was able to completely wash away my little one’s fear of not having me right next to her with her bright smile and cheerful attitude. The facility is nice and all the kids looked happy and excited to be there.

I I wish I could give 10 stars. My daughter loves Coach Jeanette & we are so happy with Riptides! My daughter is 3 years old & doing so well & is so happy here. Thank you so much

Super disappointed with how my 3 year old daughter was treated after only 3 classes.I received a text from coach James basically telling me my child wasn’t welcome to be apart of their toddler class. I watched my daughter in the class every time and she did great there was 1 instance where the coach asked me to speak to my daughter and I took my 3 year old daughter aside and explained to her that she had to listen to the teacher. My daughter went back into the class and listened the entire rest of the class. I am extremely disappointed with how my daughter had been treated this is a snooty club I would not recommend if your looking to enrol your toddler in any type of gymnastics class they do not know how to coach toddlers or put in any type of effort. Do not recommend.** My reply to coach James accusing my child of being completely disruptive in his reply that is not true at all my daughter did amazing in the 3 classes she took part of as I noted above she listened very well there was only 1 instance where she had to be spoken to and she was corrected and then went back out joined the class and listened the entire rest of the class. My daughter was not disruptive I watched all of the classes not once did I witness her being extremely disruptive as coach James states. It seems not only does the coach blame the child for their lack of patience with the toddler class but it seems they don’t take responsibility for their actions either**

Coach James is amazing! We are visiting from Pittsburgh and made just a couple sessions to work on back handspring. My daughter got it less than halfway through the first session! We added a couple more sessions and she is making so much progress. Encouraging, safe, and focused on form and skill progression. Thanks, Coach James!

Disappointed ! Our 3 year old daughter attended 3 classes. her 3rd class she was having issues focusing and we had to have a talk with her to listen and do what the coach asks ( she's 3 years old not sure what they expect) she went back to the class and did well. We got home to a message saying that our daughter wasn't welcome in the classes anymore because she didn't listen. We attended all of her classes watched her and thought she was doing well. We feel this wasn't handled the right way and to kick her out with no warning was wrong !They clearly need to learn more patience especially when they are dealing with toddlers ! I wouldn't recommend this place for your child !

Our daughter has been participating in Riptide Gymnastics for the past 6 years. They have a fun, laid back style of teaching with a diverse team of excellent coaches to make sure all the bases are covered, from fun, to conditioning, to disciplines. The girls on team really learn mastery over each skill before they move on which seems to dramatically reduce the incidence of injury. The pricing is reasonable too. I appreciate the loyalty and stability of the coaching staff. There is relatively no drama and it's just a great place for your kids to be involved in something special.

My girls were going to a different gymnastics place for a few months and it was a huge let down. After blatant bullying, I decided to call riptide and see prices and days for classes. Went for the first time today and my girls had more guidance in the hour and a half class they had tonight than they did in months at the other gym. The coach to student ratio is amazing (there were about 8 kids and 2 coaches in each level). The coaches were friendly and knowledgeable. They not only knew the skills but were great at communicating with the kids to teach them to perform properly. The gym was clean and the atmosphere was friendly. Unlike other gyms the phone is always answered and everyone I spoke to was super helpful. I am incredibly happy with my choice to switch and would suggest this gymnastics place to anyone looking for a place for their kids to grow in their skills.