Planet Fitness

While being stranded and homeless on the streets of Philadelphia, PA on July 10, 2023 between 7-7:30 PM, this gentleman by the name "Woody," alleged manager of Planet Fitness (see attached image,) stated I was not allowed to use the restroom/shower due to the fact that I was not a "member." I parked my car out front of the building and went inside to use the restroom/shower, beingsthough a female employee gave me permission to do so a few days prior. 15-20 minutes of being inside, 2 Philadelphia officers, 1 male and 1 female, entered the female restrooms and escorted me out of the restroom/shower area due to me not being a "member." When I exited the facility, I noticed my vehicle was missing. I requested an incident/theft report from both the store manager and Philadelphia PD, however, store manager Woody was unable to provide me with 1 at that time; Officer Nunez (male officer) only provided me with an incomplete document with a docket number written on it (see attached image.) I revisited the scene the next day, July 11, 2023 around 11AM and requested an incident form again from manager Woody, in which he informed me that I would need to complete the form myself (see attached image.) I also requested a video investigation to be performed, however, he mentioned that would be local law enforcements duty and responsibility which I understood. All in all, does this company have their own private security company to handle matters of accidents/incidents or is it the responsibility of the employees/management? With that being said, I consider this experience as: poor management, incompletion of proper documentation, poor communication, no responsibility and no accountability.

I’m always greeted with a smile whenever I enter. My questions are always answered which means they are well trained.

Not to crowded. The equipment looks brand new and clean.Users of the gym are organized and keep equipment in the same way.It has a good area for parking so, is really easy to park here.

My first time ever joining a gym. The environment is clean & the atmosphere is pretty chill. The staff are very helpful and friendly. They have cleaning stations to clean the equipment before or after you're done. Plenty of cardio machines to workout on but only seems to be two of arm & leg machines each. The dumbbell area is usually crowded. 3/4 of the barbells are usually occupied. The men's bathroom is nice but there's only two urinals & stalls each. One employee claims that people have stolen from lockers before and recommended buying a lock if I was gonna use the lockers. So just a heads up! Overall a good experience.

Been very familiar with the fitness business and all types of people, training a friend but two altercations with two angry people in three months at that place is really sorry to say maybe it's to easy for anyone to join,to young to cheap anyone off the street can walk in.Maybe if they care about there staff they hire no one is hardly there to really work not 1 out of the 2 persons that work there give a dam....

This planet fitness is definitely way better than the one I used yesterday in Washington. D.C I can't even talk about that one. Take care of yourself

I love this Location the gym is always kept clean and staff is very pleasant only down side I wish this location was 24 hours 7 days a week like the other locations

Staff is very hospital, there is also more space and equipment then a lot of other planet fitnesses. Keep up the great job!

They have all the machines anyone could need, lots of free weights, a quick circuit, and it’s large enough to never feel crowded. Oh, did I mention that it’s kept spotlessly clean?

Visiting from out of town for a few days, large parking lot big enough for a RV your truck, food and shopping nearby, Chipotle next door.Nice facility, we visited about noon on Tuesday, not too busy, smaller gym than other planet Fitness facilities. Black ceilings and old school lights make it a bit dim, two small fans on the roof, this is definitely an older gym based on the equipment that we see at the other gyms. Staff was nice, place was clean and a guy was walking around cleaning stuff. Bathrooms were clean on the men's side and the woman's side which is surprising cuz other planet Fitness gyms the woman's bathroom is a complete and utter mess.