UFC FIT Plantation

Rude phone customer service, and lying employees don’t come to this gym don’t refer anyone cause they won’t give you the discount they say they will and they will just take from you .unprofessional staff and customer service the gym is amazing and the classes just everything else is just a disappointment,you pay a lot of money just to get rude customer service and to get lied to.Update:From the looks of it I’m not the only person complaining about being robbed and customer service .You guys need to step up your game if you want anyone to come or pay.I just read all the one stars

They don't even deserve one star! TERRIBLE. They took money last year for registration and took forever to open. Cancelled membership via phone & email before they opened in April. They finally opened then they still charged again even though membership was cancelled. At location, only a "manager" can cancel a membership who was not there. Rude employee as well.

( POSTING FROM MY BOYFRIENDS ACCOUNT) This franchise has been an absolute nightmare to work with and I hope this review helps anyone thinking of signing up to RETHINK THEIR DECISION. I signed up for this gym back in June. My boyfriend and I both paid upfront for our start up and gym member fees, and I also paid upfront for a Cryo Therapy package that they offered me. We were told then, that the gym would be opening August 1st. When end of August came around, I started reaching out via DM with questions as to when the gym would be opening. They then said October was the new date due to permit issues. This was frustrating, but I completely understood that things happen and it wasn't worth getting upset about. Once middle of October came around, I asked AGAIN for an update which I then got a response that we would be getting daily updates soon. Once November came around and not a SINGLE update was given to any members, I wrote and let them know how frustrated I was. They then would read my messages through DM, and not respond. I could see that others were having the same issue on their instagram posts, and anytime they would comment their frustration, this franchise would DELETE their comments! I know this, because I did this myself. I would comment that this company took my money in June, and have failed to give any updates. This is when I emailed HR and I emailed Corporate. I found out that their GM ( Johnny) was no longer was working with them, so I was contacted by a new general Manager. After going back and forth, they finally mailed me refund checks for the money I paid, because after this HORRIFIC customer service, I don't care how nice the gym is, I will definitely not be giving them my business. Well GUESS WHAT... the check comes, and it's the wrong name. Should I be surprised by this unprofessional Location? No. Now Im waiting for an answer from the new general Manager as to where my money Is. They are STILL deleting peoples comments on Instagram when they ask when their opening, and when they show frustration about exactly what I did. There has also still ( Jan 26th) been NO update with an open date. I have never in my life witnessed worst customer service than I have with this location. I am NEVER one to write reviews either. I hope this message can help anyone else thinking of even giving them their business to rethink their decision. BEWARE.

great gym. doesn't get over packed "yet" good combo of free weights and machines.has something for everyone. sales guy Matt is super nice and goes above and beyond.

I have been practicing Brazilian Jiu-jitsu at UFC fit for the past 7 months. It has been an amazing and transformative experience. I am very thankful for the amazing professors. Kevin has helped me in so many ways, he is patient, kind and is extremely knowledgeable about the techniques and fundamentals. Thank you UFC Fit.

Extremely happy to have joined to fine institution! Melissa thank you for helping me understand everything and get settled in! Anthony is a great coach as well in HIIT!

At UFC plantation you’ll never meet a better coach! Coach Kevin is knowledgeable and welcoming. His classes not only get you into shape but they teach you invaluable lessons. Thank you coach Kevin for everything!!!

Kevin, the MMA Manager, is phenomenal! The gym is clean and well maintained. I love the variety of classes. Everyone is friendly and willing to help if needed.

Don’t do business with Brandon Milner, he had me pay $199 for a workout challenge that he claimed he would “train” me and send “meal plans” for, but I never received anything, he’s been ignoring me since February because he’s too “busy”. Ufc has been working on my refund for five months now and still have not reimbursed me for the services I have not received. I am disputing the charge, and if my issue doesn’t get resolved I will contact my lawyer. This place is money hungry and doesn’t value their clients.

I am frustrated by the lack of communication. I have called multiple times in order to get an update on the opening. I pre-signed up and was told it would be open at the end of December early January. If it is true that the county is delaying construction, that’s cool. The problem is the lack of communication when as I can see from other reviews so many people have put out money as apart of the founding member deals. Communication and updates would be appreciated so we feel in the loop. Offering Pembroke was a nice gesture, however it is not in close proximity and is more of a burden then a plus. I would like to know a date of opening or at-least receive an additional discount or a few months off for the inconvenience. Even if I wanted to cancel, I couldn’t as they never answer the phone or return voicemails.