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Planet Fitness in Jupiter, FL, offers a clean and welcoming environment for fitness enthusiasts. Located in a convenient shopping center, this gym provides a variety of equipment, including free weights and machines. Additionally, the gym offers extras such as hydromassage chairs and tanning beds, enhancing the overall experience. The staff is consistently described as friendly, helpful, and attentive, contributing to an enjoyable atmosphere for workouts.

Despite its many positives, the gym does have some drawbacks. A few members reported issues with equipment maintenance and cleanliness in certain areas, particularly the showers. Additionally, some experienced poor customer service from management. These issues, however, appear to be exceptions rather than the rule.

Pros:

  • Clean facility.
  • Friendly and helpful staff.
  • Variety of equipment available.
  • Hydromassage chairs and tanning beds.
  • Affordable membership rates.
  • Convenient location in a shopping center.
  • Open 24 hours on most days.
  • Welcoming, judgment-free environment.
  • Well-maintained equipment.
  • Consistently positive customer service experiences.

Cons:

  • Maintenance issues with some equipment.
  • Occasional cleanliness problems in showers.
  • Inconsistent customer service from management.

Location / Contact

Rating Stats

4.5

out of 5.0

10 reviews
5.0
7 reviews
4.0
4 reviews
3.0
14 reviews
2.0
75 reviews
1.0

Reviews (110)

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Great gym, great monthly price, open 24 hours during the week, has all the equipment you need for a good workoput.

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This facility was very clean. The staff was friendly and greeted clients as we entered. Clients were focused on their fitness.

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Clean, awesome, and very chill gym. I like to come here as my main workout spot. Recommend!

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There are plenty of machines forr every level. The people are friendly and helpful!

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Today there was a miscommunication on our family’s account. I just wanted to thank Val, one of planet fitnesses’ employees. She was very kind and professional within minutes the situation was resolved. She even went out of her way to give me a personal call to reassure and confirm that it was resolved. Thank you!

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I'm a Black Card member who uses multiple sites including Jupiter. The staff and members do a good job keeping the areas clean and wiped down. My only concern are members who sit on a piece of equipment while on their phone without working out while others are waiting.

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First, the good. The staff is overall very friendly and pleasant. They welcome you when you arrive and say "goodbye" as you leave. They are also thorough about keeping the equipment clean.However, the policies leave a great deal to be desired. First, they require that one download their app in order to use their facility. This is contrary to Planet Fitness' policy, where the app is optional, not a requirement. For anyone familiar with technology, apps can be a security risk and I (formerly a security expert with in the industry), personally, don't like to have unnecessary trackers on my phone. I had gained permission from the manager BEFORE joining to not need to use the app and be able to use the gym using my phone number once my image was in the system (another policy I didn't particularly care for). However, I was later harassed by the regional manager, stating that the manager was in the wrong to give me that agreement. I don't pay companies money to have have a 20 minute fight about the 10 seconds it takes to put in my phone number to checkin. I had been planning to upgrade my membership due to upcoming travel, but I instead cancelled my membership as a result of the exchange.Meanwhile, they have signs throughout the facility claiming to be a "judgement-free zone". However, if you do not visit for a week (lets say you go on vacation), for example, you will start to receive reminder emails, seeming to be quite judgmental of your need to workout, lol. Next, they do not have scales. I'm told this is due to concerns about body image, yet they have mirrors throughout the facility, lol. I need to track my weight for my health insurance. I certainly expected a gym to have a professional scale (as opposed to my unreliable home scale), but somehow a scale will cause one to "judge" one's appearance more than the numerous mirrors. Lastly, members will layout workout mats between equipment, stretching and doing other exercises for 1/2 hour of more, making TWO pieces of equipment inaccessible for a period of time far longer than the time one would use either piece of equipment. Despite the facility having large, open areas for such workouts, they have no policies prohibiting this and will say, "the areas are first come, first serve". A piece of equipment being "first come, first serve" is obviously the case. Someone blocking use of equipment for no logical reason is a completely different issue.Anyway, the last paragraph contains general issues with the facility that may impact others. I spoke to a number of members who found it frustrating as well. For me, the reason I cancelled was simply needing to fight for something as simple as not wanting to download the app then, even after having an agreement, still being hassled. I don't like being hassled by someone I'm paying. I'm partly putting this review out, because the gym did not put the proper "reason for cancellation" on my cancellation and I'm hoping corporate might actually read their reviews. They have no other mechanism for reaching them (another objection I have for Planet Fitness).

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I train barefoot and have numerous medical reports on the health benefits but the so called no judgement zones maid decided to run to the staff and report me. Lol. Insecure women are the worst. Oh well. This way I can educate the masses. Do your research... barefoot training is best

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Very pleased with this location. Cleaner than most planet fitness’s. Free weight dumbbells up to 75lb.

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Very clean and friendly staff. Equipment is well maintained.

No reviews yet

Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.5-star.

This business has 110 reviews.

The address is: 3761 Military Trail, Jupiter, FL 33458, United States .

The contact number is +1 561-972-4894

This service is listed under Gym .

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