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Down Under Sports and Fitness is a standout gym located at 31 Catherine St, Shillington, PA. With spacious, light-filled workout areas boasting an entire wall of windows, members can enjoy scenic sunset views while working out. Run by knowledgeable and friendly owners, Sam and Stephen, this gym focuses on personalized attention, group fitness classes, and a strong sense of community. The facility is always clean, well-maintained, and equipped with everything from cardio machines to powerlifting gear.

The gym's relaxed and welcoming atmosphere caters to people of all ages and fitness levels. Members particularly appreciate the free group classes, the encouragement from staff, and the feeling of being part of a supportive community. However, some customers have reported issues with communication and customer service, particularly concerning membership cancellations and scheduling appointments. Despite these occasional concerns, Down Under Sports and Fitness remains highly recommended for its overall experience and dedicated staff.

Pros:

  • Open and light-filled spaces with sunset views
  • Knowledgeable and friendly owners and staff
  • Clean and well-maintained facilities
  • Available free group fitness classes with membership
  • Personalized attention and help with fitness goals
  • Diverse client population and welcoming atmosphere
  • Great variety of fitness equipment
  • Class and training schedules that fit various needs
  • Not crowded, providing a comfortable workout environment

Cons:

  • Issues with communication and customer service
  • Difficulty in scheduling appointments and cancellations
  • Reports of occasional staff unavailability

Location / Contact

Rating Stats

4.7

out of 5.0

3 reviews
5.0
37 reviews
4.0
0 reviews
3.0
0 reviews
2.0
0 reviews
1.0

Reviews (40)

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Thanks for the 5-star review Greg. 👍💪

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Just really appreciate Sam and Steve and this gym. Started with them years ago in a different location. Love the third floor glass-surrounded super-clean facility today. Highly recommend!

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Hands down the best gym I've ever been in, and that should say a lot. I've been a member of over 6 gyms in the past 7 years due to moving around, everything from planet pizza to crossfit and none of them beat this one. Small enough to feel comfortable and not like 50 people are watching you, but big enough to get every type of workout out in from cardio, free weights, to powerlifting. Also, for those of you who are in the anxiety club, this is your gym. The "busy" hours are hardly busy at all, comfortable environment, friendly but not overbearing people, and never ever "bro-ey". This is the place. Only gym I've ever been to where classes are free with membership too! Just amazing.

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Excelente place to workout! Trainers really work with your schedule and most importantly you will see results!

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I would find another gym for safety reasons.

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I’m rating this gym so low based solely on the lack of communication, availability, and knowledge by the staff.If you want to go to a gym where there is never anyone available for anything, this is the perfect gym for you.It took me over a year to cancel a membership due to poor communication and lack of service. And even after my membership was canceled I am still being charged passed the 30-day notice period. And can’t get a single person to answer the phone during staffed hours to fix the problem. Then I’m sure once I finally get someone on the phone to fix an issue that could have all been so simple they will take a condescending approach as if I’m the issue for having an issue with their lack of service.Go to retro fitness. It’s a better quality gym in every aspect.Reply to comment: No one at your facility emailed me. In fact they completely avoided me and called my husband to tell him that we would be issued a check as that was our only option to getting our money back. A voicemail box is used to get voicemails when a place is busy. Your gym is not always busy especially as you just stated it is a small facility. It shouldn’t take several phone calls at different times in a day for someone to answer. Yet no one ever answered or communicated with me until I made this review. Next time don’t complain to my husband about me and lie and say you sent me an email. Thanks.—Your email was in my junk mail but besides me being mistaken about that, everything else still applies.

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My wife and I became members of Down Under Sports and Fitness over 12 years, shortly after it opened. We are now both retired and continue to go to the gym on a regular basis. Because the atmosphere at the gym is relaxed, people of all ages and all abilities can feel welcome and comfortable. One or both of the owners/trainers, Stephen and Sam (Samantha), are usually on the premises during staffed hours and available for assistance with equipment or an exercise routine. The gym, equipment and locker rooms are always very clean and well maintained. It is obvious that Stephen and Sam take great pride in the operation of the gym. In an industry where there are so many choices, whether you choose personal training or to workout on your own, consider Down Under.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.7-star.

This business has 40 reviews.

The address is: 31 Catherine St, Shillington, PA 19607, United States .

The contact number is +1 610-376-0909

This service is listed under Gym .

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