Bridges Rock Gym

Had a great time at the intro to bouldering class! I was asked if I needed shoes and chalk (I did), our instructor was thorough, and I left confident enough to try a few different climbs on my own. Definitely would recommend

Though I was so excited for my Intro to Bouldering Class, unfortunately, I not have a good experience at this Rock Gym.First, I wasn't greeted upon arrival, and me and two other folks were confusedly waiting for 5 min or more as no one was at the front desk. During a busy time of day, they would benefit from having a couple of staff members at the front to assist/check in etc.I am upset that I wasn't offered climbing shoes or told I needed chalk.... Was my first time and I got no introductory info on site. Hands are all blistered and I'm upset and frustrated. Front desk gal was alone and it was busy. On a positive note, she and curly haired guy, were very nice!!! :) Intro to BoulderingInstructor did not notice I was not using chalk our whole class and he knew I was new to climbing. He should have checked that each student was prepared with necessary supplies.Next, I was not informed that I needed to show a vaccine card. It was not in the information on the class confirmation page instructions, or in the initial class description. I was almost denied the class, even though I drove over 30min and had already paid and filled out waiver 2x. He seemed skeptical about giving me a refund for the class I had paid for-- if I wasn't able to take the class. I was there and ready to go, so that's not fair to me as it was based on lack of communication from Bridges. They were unwilling to make a one time exception for a 1 hr. class, even though I suggested showing it next time when I came back-- and could be prepared, now that I was aware of requirements. If a place is going to be this rigid, they need to also be vigilant about this in class description prior to sign up and in confirmation information afterwards.Lastly, I tried to get my concerns addressed internally by giving feedback to the manager. He offered me to take the same class again for free, but wouldn't just comp the class I had already taken. Either way, I would get a free class--why couldn't he be flexible to work with what is best for me? I don't want to repeat the class I just took. That's random. I explained that I don't live in East Bay and drove in especially for the class. He said he couldn't credit me for the class I just took, because I stayed and took it...yet I would be staying and taking the class that he was willing to offer me--so I'm not sure how that logic checks out. I don't want to come back and take the same class again, nor do I want to return to this gym, so I'd rather he just comped the original class.Anyways, I found this small gym disappointingly rigid, discriminatory and inhumane. I got injured because of their lack of care, and inability to properly inform me regarding class supplies. I wasn't given the guidance I paid for and deserved. They weren't willing to work with me, and neglected to provide good service all through the experience and weren't willing to try to make things right after the fact. I felt compelled to take my experience public in hopes of it benefiting others in their understanding of this business.

I loved climbing here! I'm just exploring the gyms in the area and this has been the best so far! Nice location close to the BART, super friendly staff, and really hard problems to challenge the climbers 💪Facilities were nice and clean, they just need to fix the faucet and the hand dryer. I like the creative setting, though it was a bit reachy (understandable though, I'm a 5'4 climber with a -3 span so this is a common issue for me across many gyms). Slab problems were really nice, I just wish there were more slab problems to try before running out

They had good staff and it was fun! I gave it a 4 instead of a 5 because some of the areas were closed off but other then that it was a good place!

I had a great experience for my first time ever inside a climbing gym. I did an intro course, the instructor took his time with my and made me feel comfortable and confident in my ability to start climbing on my own.

Was able to get a indoor session in. Masking, and covid protocols enforced. They also have a outdoor climbing area.

The staff were helpful and kind, however I had brought a 10 year old to climb and we found that many of the routes were set for an adult reach and were not accessible for them. Would love to have a few more spots that are usable for young people getting into climbing.

First time going bouldering. The guy at the front desk was really nice and did a little teach to the group about falling. The place isn’t that large, but there was plenty of puzzles to try and retry. Their covid policy made it so it wasn’t just packed full of people so it was easy to have space from other groups of people. Would totally go again.

The gym built three stand alone walls (15°, 30°, and 45°) that are really good. There aren't too many people when you reserve even if all the spots are taken. The manager, Kenneth, is friendly and remembers your name and asks what you are working on and is really supportive. Definitely go if you are in town.

Nice cozy place for bouldering. I'm used to larger spaces with lots of people. Our Sunday morning session was incredible and we were able to spend as much time as we wanted on each route. Will be going back for sure.