Gold's Gym

I signed up for a 12 month membership at this golds location and was somehow locked into a 24 moth contract. Then was misinformed about the cancelation policy and denied ability to cancel despite providing what they required. The management here is crooked, money hungry, and will lie to you to get you to sign up. I have been a member of many gyms in my life and this has by far been the worst experience I have ever had. I do not recommend golds gym Roanoke, or any golds gym in that matter due to the complete lack of care towards their customer.

We have joined Golds this week. The reason I didn't rate it higher is because there's not really anyone to help explain how to properly use the equipment, unless you pay for a trainer. And there aren't any clear instructions for proper use either. Any way other than that we like the gym and have been going everyday since joining.

This is a solid, clean Gold's Gym. We went here on a travel pass and it was quick and simple to check in. The front desk manager was friendly and accommodating. Walking in brings you to the weight lifting area and one must take the stairs or elevator to reach the cardio equipment. It's clear the focus here is on weight lifting and personal training.It's smaller than our home gym, but it did the trick. The treadmills were set up in a somewhat awkward place relative to the walkway that brings patrons to the cardio area. First world problem and I have no solution for it 😊

I love this gym. The trainers and staff are very professional and friendly. It feels like my second home. The owners are constantly adding new equipment and programs that keeps this gym on the cutting edge of fitness! I am proud to be a member of this fine establishment!!

I have been a member at almost every gym in the Roanoke Valley and none compare to this gym. It has everything to suite members needs from all skill levels. Staff is friendly and trainers are the best around. Very clean and fun gym to be a member at. I would recommend Golds Gym on Electric Road to anyone looking for a great fitness center.

The Golds Gym facilities on Electric are average, the employees are nice enough and the management is less than average. My major complaint with the place is the way they choose to conduct business and treat the people who sign up for memberships. They require you to sign a one year contract and have devious and convenient clauses in the contract that allow them to squeeze their members for all they are worth. When the year contract is over they do not bother to inform you but simply continue to charge you. In order to cancel a membership you must wait for your year contract to finish even if you are no longer using their facilities. After the year is over they require you to come physically to the gym to cancel, this is to “insure it’s really you canceling.” As you can imagine this policy makes it very difficult for anyone who no longer lives in the area to cancel and they continue to charge you all the extra time it takes you to work things out.If that is not bad enough they also require a 30 days’ notice before they cancel your membership. This means that if you come in to cancel you membership in December they will still charge you the one year $50 “membership maintainer’s fee” in January. They have shrewdly designed their membership system to take advantage of their members in as many ways as possible.When you confront them about these issues the management are contrite and apologetic and offer to explain the contract to you so you know there is really nothing they can do to help you, all the while robbing you blind.Take heed because these issues can be avoided if you are forewarned of their wily tricks and their dishonest intentions.Other than that, the place is nice enough.

I absolutely LOVE Gold's Gym at Cave Springs!! The hours are convenient, the gym is always clean, and the staff are always friendly and helpful ( even at 4:30am). I utilize the showers about 2-3 times a week and have never had any issues with the cleanliness which is very important to me.The Crossfit classes are amazing, I never regret going to a class. I have been doing Crossfit for 4 months now and have noticed huge improvements. The coaches are all very motivating and take pride in what they do.

This is a great place to work out. The trainers and staff are very friendly and professional. The equipment is in great shape and there are plenty to work out on. I always found the gym to be very clean and organized. The AGX and Crossfit classes are an excellent workout and a lot of fun. The trainers take the time to make sure your doing the lifts safely and correctly. I look forward to the days I work out.

I joined Gold's Gym in August 2014 and immediately began working out with a trainer at the gym, Jane Seymour. I've been working out with her since August and she has helped me tremendously. She's educated about the exercises I perform, offers helpful tips on performing the exercises correctly, and is very supportive of my workouts and attempt to be more healthy.I've worked out at various times during the day (as early as 7:00 am and as late as 6:30 pm) and I can routinely workout with the machines of my choice. The staff is friendly and helpful.I have also attended the Body Flow class on several occasions, and found it to be a great, low impact yoga/pilates type workout.

I have been a member of several different gyms in the valley, and I would proudly recommend golds 419 to anyone! From the most experienced athlete, to a beginner. They have wonderful classes and amazing instructors for people just getting started. They also have any and every piece of equipment for the more experienced individuals. The trainers, staff, and owners are all some of the kindest people you could ever hope to meet. I have personally received help both inside and outside of the gym from multiple people of the "Golds Family". They have very convenient hours and an even more convenient location. From my experience they've always given it their all to be there for their members. Last years snow storm only held them up for about 18 hours, and then the doors were open! One of the only facilities to work that hard for their members. amazing gym, and amazing people.