The Edge Fitness Clubs

Love this gym the workers are nice the people there are respectful the sauna feels amazing and it’s cheap to but most of the equipment is usually being used but there are some alternatives and other machines

DO NOT JOIN EDGE FITNESS AT ALL COSTS. I wish I could give zero stars, and will be reviewing with the BBB as well, which I have never ever done(seriously check my profile I never review)The worst experience I have ever had with a billing issue. If your primary payment method on file isn’t available, they will charge your secondary-which isn’t a problem until they charge you multiple “late fees” in a row even though the using that secondary method wasn’t an issue for over a year, nor have I missed any payments. Any billing or cancellation issues are farmed out, but taking your money they can handle in house for sure. And the attitude given when these issues are brought up is the most entitled and nasty experience. They will overcharge you, give you a hassle about cancelling, and act as if they’re doing you a favor. I didn’t listen to reviews and I regret it. DO NOT JOIN

This is a great gym with great staff that always greets their members with a smile. Everything you need for an amazing workout you can find here. Love coming to this awesome gym!

Place and machines are now a little bit dirty. During Pandemia everything was spotless. A new girl in the milk shake area great personality however, 20 minutes before closing she is not allowed to prepare shakes anymore; then put a sign!In the mean time 2 of the staff have time to chit chat at the entrance. The owner should visit once in a while.Clothes design is nice some material quality could be better like sweatshirts(camo) and red T shirts.

I tried to cancel my membership over the phone they said I had to come in and cancel my membership and when I came in to cancel my membership the manager is not there so he can't cancel my membership. But somehow they're able to have people join with new memberships but they don't know how to cancel them. WHAT A JOKE!

This gym has so much potential. I have been a member since they opened years ago. Sadly as a woman, I don't feel super supported by the staff and their policies. Also, the women's only section is honestly a joke. Way too many cardio machines, super light weights, and we don't even get a squat rack. I realistically cannot even complete my workouts in there so it's sad that the space goes wasted. (and you have to PAY to use the women's only section LOL) I have dealt with harassment and feeling uncomfortable from other members, and even a staff member. There is only one staff member, Danna, who is seriously incredible. She always goes above and beyond to take care of things, is super friendly, and very knowledgable.When I've gone to staff to handle harassment, and inappropriate behavior and comments from other members, they do not follow any company policy or protocol. The male staff members simply say "sorry that happened" and do not offer any type of resolution unless I insist on speaking with Danna to handle it. Overall they need to do way more to help women feel safe, and respected in the gym. As mentioned, Danna is amazing and they could really use her as a staple to build a new company culture around. Honestly disappointing that in 2022 they are not more inclusive to women with their facility, policies, and company culture.

I love Edge fitness! Everyone is friendly and helpful. I truly appreciate the kids care that they offer as well. The only thing I didn't like was when Covid stated, you either paid a unreasonable fee to cancel your membership, or go in. You can only freeze your account for so long. Overall the cleanliness and benefits were good before the pandemic even started. Thank you!

I tried cancelling my membership for an entire year before I eventually put a stop pay on my bank account. I called probably a dozen times and they kept telling me the membership would be canceled each time. Finally on the 12th call they told me I had to email my cancelation request, so I did. I was informed again through email my membership would be canceled. 5 months later I get an email from a debt collector that says I owe the edge $300 for unpaid membership fees. They never cancelled the membership.In response to Edge reaching out; I was told to send an email to their cooperate account, which I have. Still waiting on a response as of 5/11/22.

I love the Edge of Rochester Hills! I joined with hesitation not knowing what to expect but am SO glad I made the switch from LTF. This place is super friendly, professional and helpful staff, extremely clean, and has everything I want in a fitness club. Couldn't be happier. The pricing is incredibly economical, and I am 100% satisfied. Always a great experience, every trip there!

Extremely disappointed in this company and strongly recommend going to another gym.My wife has a new medical condition and needed to cancel her membership. Edge Fitness Clubs (parent company ABC Fitness Solutions, LLC) asked us to provide a doctors note indicating medical necessity for cancellation. Once this note was provided, they indicated not enough information was given and sent their contract policy. My wife provided them a second updated doctors note and the company still would not cancel her membership and asked for even more detail.Federal HIPPA laws protect the details of her medical condition. Two doctors notes have been provided to this company and they are still not canceling our membership and making this process extremely difficult. We have talked with others who go/went to Edge Fitness Clubs expressing the same frustration.The benefit of living in a competitive market society is that you have options. I strongly recommend you exercise at another company.