Planet Fitness

It’s unfortunate as a customer of planet fitness for years I have had to jump through hoops to only have my issue unresolved. My last check-in was 4/27/22 and I sent an inquiry about canceling my membership on 4/28/22 due to the COVID numbers going back up. I went into the gym and spoke to Nate on 5/11/22 and asked about getting a refund for the annual fee of $39 that was charged to my account on 5/1/22. He told me it wouldn’t be a problem and he would have a manager reach out to me. A manager never reached out. I called yesterday 5/19/22 and was told Sabrina was on break. I called today and spoke to Sabrina and she said there is nothing she can do about the annual fee because it was charged before I canceled. It’s unfortunate that I made a request on the website with an inquiry on 4/28/22 about canceling and no one got back to me. Very poor customer service. When I first started going to this location employees were always cleaning the gym. It’s become dirty and dusty. I’ll be reaching out to corporate about the cleanliness and customer service of this location.

A year ago when I first joined, I would have rated this 5 stars. New manager and things aren't what they use to be. Now, when a machine breaks, it's > a month before it's fixed. They run out of supplies (today, no paper towels to wipe down machines, was told they ran out). I'm a Black Card member, two of the hydro machines have been down for a month. Overall, there are a lot of machines, it's bright and generally clean; too bad it has taken a step backwards with the management change. It can get busy, which makes it important for the machines to be repaired, too bad they can't seem to keep machines in working shape. The machines are a bit older than some of the other Planet Fitness locations (like Londonderry) and the weights on the machines in Salem don't go as high as other locations, so it's easy to max a machine out.

Marked on my calendar the day I can leave this gym and not renew my membership. Awful customer service, if you have an issue good luck getting it resolved. The equipment stays out of service for weeks at a time.I notice it is difficult to get good workouts in with the limited amount of stuff they have. I would consider at least looking into other options before signing yourself away here, do not make the mistake I did. You may think these things won't bother you at first but they will eventually.

My son goes to this gym, he can be somewhat shy so if he likes it which he loves it he says than anyone can go..its not that crowded when he goes which is every day mostly before dinner time. if you pay the 24.99 a month you can get a personal trainer 30 min sessions, you can bring 1 person with you unlimited, there are many more perks for this price as well..check it out, nice and clean as well..

If there is a statewide shortage of treadmills, you could come here to find one! This Planet Fitness I would describe as the Planet Fitness in Derry and Stratham had a child and it was this franchise! Tall ceilings! Each area has its own space with a lot of room to move around. Up to date equipment. The older style of massage chairs, but, the one I used worked well.The locker room was well kept , but, the size of the full locker was about 3/4ths the size of other lockers I've used. Bathroom, I hope that was water in front of the toilet!Though the employees were friendly, only one smiled, and that was when I was leaving.If you have a Planet Fitness membership, I recommend this business.

Very clean location. Love it

I wish you didn't need stupid masks

Is a good place to workout. Very professional staff.

Friendly staff, clean, not too crowded.

Clean, nice staff, usually not overly crowded