San Bernardino Family YMCA

Great place to go when in need of household items emergency food

I do think you need to be remodeled but other than that all the staff is very awesome and amazing great support is there.

They have a really nice indoor pool that is great for someone who has joint issues and cannot exercise conventionally. They also have an income based assistance program. So it makes this gym available for people with fixed incomes.

In theory this is a great place for the community. However the staff and coordinators are highly unreliable and do not follow the codes and standards that they are supposed to comply with. My son's school had a luau at the indoor pool. My son cut his foot on some type of debris they missed at the bottom of the pool and the lifeguard (nor the staff ) felt the need to let me know. I was not made aware of the injury until i went to pick him up and he was limping and crying! I understand that things happen, but once i tried to clarify the issue with the building coordinators i was given the run around and then never called back, as if the matter could be swept under the rug. Now i caution others on how they and their children will be handled when at this facility.

After 2pm the pool is recleaned and water is fresh , chlorine is jus right but staff isn’t too friendly at times but they do their job and mind their business. The lifeguards stay monitoring the guest in the pool. Some are surprised to see blacks there but they treat you with minimal respect, as well as some senior guest.

Front office is very helpful and nice.

My son is taking swimming lessons here and he has a good time.

I have taken my son to classes to this place and it’s excellent BUT it’s a shame that there is no one that speaks Spanish when it’s needed a friend called for information for his son and when she asked that if someone speaker Spanish they …

I guess you get what you pay for. The young receptionist at the front was very unclear and rude when it came time for my payment and gave me a snobby attitude when I had questions regarding the payment. The area is also bad. There’s over 50 people in he front drinking and smoking as if it’s the hang out spot. If gymnastics were offered in the highland areas I would have went there.

I went to the San Bernardino branch on 6/22/17, i was unimpressed with the facility and the very little it has to offer. I am from Boise Idaho and have a membership with the YMCA there. This San Bernardino Y made my YMCA back home look like a country club. However, I find the staff (Danielle & Mercedes) there have great customer service skills, unlike the one I went in Highland.