FITNESS SF - Mid Market

Fantastic Gym. Great and well-maintained facilities and amenities, friendly and highly competent staff and trainers.

Predatory practices around charging you money when you intend not to, by not reminding you at reasonable time. Recommend a gym that doesn't do that, and hopefully a customer service that actually talks to their members with respect.

Very good gym, and they have a free day pass to try it, I am in the gym just now, using the free pass, and it was really easy to register and get in. I was worried that they would ask for credit card or some commitment, but they didn’t ask me anything, I just had to register online flbefore coming, then I had to sign in on a iPad in the reception desk, and I am in :)

I’ve been to three Fitness SF locations in the city and this is definitely my favorite. It feels fairly spacious, I love that I don’t have to bring my own lock for the lockers, and the HyperIce station is a great perk!

My short time at Fitness SF was filled with headaches, deceptive and negligent billing practices, and long waits. I now understand why none of my roommates and friends in the city are members of Fitness SF. The cost of the membership is nowhere near a concern compared to the actual management of this business. For my schedule and my health, Fitness SF was not a good fit for me despite its proximity, and I recommend that any prospective members reconsider signing up.I first signed up at the Mid-Market location in January 2022. I had never considered personal training but was ultimately sold when the sales manager kept emphasizing the personalized and customizable nature of the training sessions. One thing to note is that new members must pay upfront first month’s dues as well as last month’s dues. If you plan on any changes to your membership, be it cancellation or freezes, you must notify the gym 15 days prior to the start of the next month. I purchased 4 personal training sessions for $500 and then chose my membership start date to be May.I emailed the membership team to move my start date to June and they agreed. However, I was still charged by them for the month of May and was never informed of this until I checked my statement. When I reached out by email for a refund, I was instead offered a credit for another month in lieu of a refund for a charge that should not have occurred anyway. Finally, upon my insistence for a refund, they agreed to refund me.This month, I had hoped to use up my personal training sessions. My goal was to master the correct form for a bunch of exercises I wanted to learn. When I came in for a complementary FIT session, I had a very clear idea of what I wanted my sessions to look like and which exercises I wanted to learn. The trainer assigned to me, enthusiastically agreed to my wishes and said she could conduct the sessions how I’d like them conducted.However, when time came for my first two sessions, it was clear the sessions would not go how I wanted in almost any way. The training sessions, no matter which trainer you do them with, are very structured, as in 10 minutes for a warm-up, 40 minutes for the training, and 10 minutes for cooldown. Despite the exercises I wanted to learn, my trainer wanted to assign me a strict program with the number of reps and sets that she decided fit. In my first two sessions, I did not get to choose which exercises I wanted. In the middle of my second session, when I asked to do an exercise that we had agreed to the session before, she outright said no. I was confused because I was sold on the fact that I would have control of my own personalized session. When I mentioned to my trainer how she had agreed to how I wanted the sessions to go, she deflected and ultimately refused, suggesting I find a new trainer. I tried to get some clarity from one of the sales reps. I had to ask for confirmation if I was charged for January when I restarted my membership and was shocked to be told that I was charged despite being explicitly told otherwise.I decided to throw away my last two sessions, as I could no longer stomach the business practices of this establishment. Looking back, for the flexibility and availability of equipment I was looking for, I regret choosing a small company in favor of bigger players like 24 Hour Fitness, which I have now chosen over Fitness SF because of how accommodating they where when I wanted to freeze my membership as well the ample equipment available to use during the times I went.

Good gym, good location. Gets the job done. Gets crowded at the typical busy times but that will be every gym. Could use some updates to the cardio equipment but I’m nitpicking. The mobile app is a pain to use but all in all it’s a good gym and it’s much cheaper and a better deal than Equinox Van Mission down the street

Small and very busy. You would never be able to get the workout you want. IMPOSSIBLE

I love the trainers. Miguel is awesome. Also clean facilities. I Love this place. People from the office are super caring

This gym is nice and clean, no locks needed to use the lockers. The layout is a little awkward.

Scammy services. Try to make you jump through hoops to cancel. Don't do it.