LA Fitness

Very nice gym, pool, spa and equipment. Thank you for fixing spa - it looks good and works well. Friendly staff.

The facility looks dated and dilapidated. Dull lighting, sanitizer stations broken or often empty, the lights in the racquetball courts are often out or the brightness amongst bulbs is different, which affects visibility when you have darker areas and are trying to track a fast moving ball. The flooring in the courts is just plain miserable, some door handles stick, and they don’t care to fix or replace any of it.The staff is eager to sign you up but once you are a member the service level is poor. I stayed a member for a few years trying to overlook the issues, but there were too many to ignore and affected my experience negatively.And the worst part… they intentionally make it difficult to cancel your membership. They require you to visit in-person even though you can sign up instantly online. When you do go in, they don’t let you cancel during business hours - only Mon-Fri, only 9-5 and even then you must meet a specific person who will keep trying to talk you out canceling. So if you work a 9-5 and want to cancel later in the day or on the weekends, you are SOL. If you frequent the gym after 5 and were hoping you can cancel on your next workout visit, not gonna happen. You will have to take time off of work to comply with their schedule. And if the one person who can cancel you membership isn’t there, you will have to take more time off of work and try again.These restrictions are intentional so as to prolong their revenue stream. By making you jump through hoops and make it difficult to cancel, LA Fitness succeeds in wearing you down and hopes you forget to cancel altogether since we all have busy lives, and that means more $$ for them until you remember again snd make time to cancel.Good riddance!

I am quite small and there are many woman who struggle at the gym finding a 15 lb weight. Not only that but they do not properly replace equipment. On top of that there are only four stair masters and one has been broken almost all summer. The membership is almost $40 a month please treat us better. This is a photo of the pad replacement. It’s quite painful and not very padded.

I truly enjoy my Tuesday Zumba and Senior Fit group fitness class at the LA Fitness located on Sandy Plains in Marietta Georgia. Both classes are instructed by Treena. Her energy is awesome! Great workout!

Been going to this gym for about two months, place is falling apart, they have a leaky roof, when ever it rains the ceiling starts to drip. Even after all that I thought it was an okay gym, but not worth the price. Decided to go to crunch gym near by my house instead, so I went to cancel and the guy behind the desk told me to come the next day where another guy is suppose to be in to help me cancel my membership. I showed up the next day talked to the same guy that was behind the desk and asked if the cancellation guy is in yet. This man does even acknowledge my question, he just asks for my number and then tells me that he was able to cancel it himself and I have one more month left. So I’m wondering to myself why would he tell me to wait another day with something he could have done in less than 30 secs. Turns out it was the end of the month and he wanted me to stay one more day because that was the day they would have started processing another monthly payment. The last month of membership is something already include in you start up membership fee. So Saw the extra charge on my account, Then it all made sense. Honestly I don’t care too much about the money, and it’s an okay gym, not crowded or anything but that last misdirection really left a really bad impression for me.

I left this kind of review at other locations as well. Typical overly expensive LA Fitness does it again:- Old, smelly, rank carpets,- Outdated equipments from the 70s with half requiring maintenance,- Hot tub is really a semi-cold-warm tub,- Needs a complete modern remodel,- Showers barely shower on you.Only thing nice to say is they’ve kept it clean during my time here.

Nice location, machine basket everything BUT, horrible customer service bad bad, specially manager, they have around 6 MONTHS charging double membership they sayd ok, Now you going to recieve your refund, TWICE never happened, I hate to give bad review but believe me the way the manager is handle my situation is like he doesn't care about that is TOO arrogant, is a joke to see how lack of empaty they are, only asking me for new membership more money😃 crunch is coming for you! Do something quickly!!

I joined this gym in September to begin a swimming regimen. I liked that the pool was never overcrowded. I never had to wait for a lane! My partner and I would swim 3-4 times a week. We liked the staff and even joked that the one guy who was always there was my 'emotional support employee'. This is not my experience any longer, unfortunately, and I want to share in case anyone else is seeking out a pool.In the last few months, it's basically been impossible to use the facilities anymore since the British Swim School has been allowed to use the area. There is no posted schedule for this swim school, so you may or may not be able to even avoid them. They do only take up one lane, I will say that. The outside door is propped open in the winter time making it extremely cold in the pool area. Kids from this class have helped themselves to our Gatorade before as their parent sits on their cellphone not paying attention... Most people who are there to do laps do not enjoy swimming with the school either, so there is also now an uptick in swimmers on the rare occasions the swim school is not present. I haven't been able to walk in and get right in a lane in months. Now I have to wait 30+ minutes just about every time I go (and this can range from early mornings, mid afternoons, and evenings as I work from home) and I still might be doubled up in a lane.There are literally no other indoor lap pools with reasonable public swimming times in all of Cobb County because those facilities and times are specifically reserved for teams and schools like the British Swim School. The YMCA is a valid option for myself, but my partner would never be able to make it to their facility after work in time for a swim. I wish LA Fitness would encourage BSS to go to a facility like that instead.

Though I agree with the comments about the lack of cleanliness, I feel it’s only fair to shout out the great folks that work at this establishment. The GM Brian is very caring and will address all concerns immediately if you bring it to his attention. Also, Claudia at front desk, Steve in Sales, Maria in child care and Margarita who cleans the equipment are beyond pleasant with all the members on a daily basis. Yes, there are a few individuals that should not be working here because they don’t care but to their defense it starts with upper management (Corporate) that is not willing to get involved. They tell you that the DM will reach out to you but he NEVER does! Please give those mentioned a chance to rectify your concerns and let’s not blame everyone because of a few bad apples!

If I were to purchase hand sanitizer for this location would I be reimbursed? All of the receptacles have been empty for over a month now. Great location, keeps clean, but staff is usually busy chatting together or texting. Easy improvements could be made to better this location.