Fit Lab by Kinema Fitness is a modern fitness center located at 2000 Center Dr, Hoffman Estates, IL. The gym boasts a wide range of equipment and a cool, calming atmosphere, making it ideal for evening workouts. Many users highlight the knowledgeable and helpful staff, particularly Jackie, the general manager. The gym offers an array of fun classes and maintains a high standard of cleanliness.
However, potential members should be aware of mixed customer service experiences. Some reviews note issues with membership changes and billing. Overall, it is a well-equipped gym with great facilities and supportive staff.
Pros:
- Modern and clean facility.
- Wide range of equipment.
- Cool and calm atmosphere.
- Knowledgeable staff.
- Fun classes.
- Great customer reviews about Jackie.
- Spacious locker rooms.
- Helpful and friendly staff.
- Ideal for evening workouts.
Cons:
- Mixed customer service experiences.
- Issues with membership changes.
- Billing problems reported.
Location / Contact
- Address: 2000 Center Dr, Hoffman Estates, IL 60192, United States
- Phone:+1 708-261-5795
- Email:[email protected]
- Website:fitlabbellworks.com
Rating Stats
Reviews (6)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.3-star.
This business has 6 reviews.
The address is: 2000 Center Dr, Hoffman Estates, IL 60192, United States .
The contact number is +1 708-261-5795
This service is listed under Fitness Center .
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Excursion
1 year ago
Only giving it one star because the facility is okay. I had a membership here as a Bell Works resident during the beginning of this year (2023). After we decided to not renew our lease with Bell Works, I called up Fit Lab to have my membership changed to a public access membership. Everything was all good, my membership was swapped but I couldn't access the gym. I called to have this addressed, was told it would be addressed but never was. Finally, after reaching out THREE times I was told they cancelled my membership for an unknown reason. I never broke any of the terms of use such as sneaking people in, leaving equipment out, etc. The only possible hypothesis that I can come up with is that they were upset my company didn't renew our office lease with Bell Works. I reached out to a manager for an answer but still haven't got one after many days. Customer service is not there and I do not recommend getting a membership here.Update: So, they cancel my membership on their behalf and remove all my access, yet STILL ARE CHARGING ME MONTHLY FOR THE MEMBERSHIP THEY CANCELLED. Nice to know they try to scam their customers of every dollar.
Ladislav Nikolov
1 year ago
Great place and great staff , perfect for your workouts
CRISTOPHER MANUEL SANCHEZ RODRIGUEZ
1 year ago
Very nice Gym . Completely cool and calm in the evening. I really like it. It has a lot of machines and good vibes. Prices are awesome!
A Messner
1 year ago
Beautiful gym. All new equipment is very clean. Huge locker rooms. Jackie is very helpful and kind.
Marcin Wojtul
1 year ago
Great gym. Classes with Jackie are the best I have had in a long time. I highly recommend joining and attending the workout sessions especially with Jackie😀 …
Isabella
1 year ago
love this gym! Jackie the general manager is a fantastic resource of knowledge regarding fitness and is always super helpful! the classes are fun and the gym itself is modern & clean! highly recommend