Crunch Fitness - Scranton, located at The Marketplace at Steamtown, offers a comprehensive fitness experience. With numerous cardio machines, weight machines, free weights, and specialized equipment like heavy bags and squat racks, it caters to everyone from beginners to advanced athletes. The gym also features a wide array of classes, knowledgeable personal trainers, and high-tech amenities such as spin bikes with digital displays.
However, there are some issues to consider. Customer service around insurance processing and membership cancellations has been inconsistent. Moreover, the gym tends to get crowded during peak hours, and its operating hours could be more extended to accommodate different schedules.
Pros:
- Wide variety of equipment.
- Offers numerous classes.
- Knowledgeable and supportive trainers.
- High-tech amenities.
- Free indoor parking.
- Clean facility.
- Friendly staff.
- Patient and understanding with membership issues.
- Large space with specialized zones.
- Convenient location at The Marketplace at Steamtown.
Cons:
- Inconsistent customer service.
- Gym gets crowded during peak hours.
- Limited operating hours.
Location / Contact
- Address: The Marketplace at Steamtown, 300 Lackawanna Ave, Scranton, PA 18503, United States
- Phone:+1 570-955-0881
- Website:crunch.com
Rating Stats
Reviews (10)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.3-star.
This business has 10 reviews.
The address is: The Marketplace at Steamtown, 300 Lackawanna Ave, Scranton, PA 18503, United States .
The contact number is +1 570-955-0881
This service is listed under Gym .
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Amy Kennalley
1 year ago
I am from CA and we were members of Crunch over there. Those gyms were not even close to how nice this one is! There are plenty of treadmills even at peak gym time. The squat racks you might have to wait for if you come at 5pm, but that is to be expected. My favorite time to come is around 6am because there are some people there so it’s not an empty ghost town, but all the equipment you will need is open. I also take the classes on occasion and they have the fanciest spin bikes LOL. They have a digital screen on them to show all your stats like mileage, calories burned, gear, etc. The HIIT classes are my favorite though. There is a special HIIT zone to do the class and you cycle through different stations. There is every level of ability doing these classes so don’t be afraid! I also loved doing their kickboxing classes. They have a box of gloves you can use if you don’t have your own. Then, you get to punch and kick the bags even if you don’t know how to (like me) they will teach you. We also had some funky stuff with our old memberships and they were patient and understanding getting all the info they needed to switch us. 10/10 would recommend this gym!
Ron Scalfer
1 year ago
So I call and ask if they except my insurance for compensation as payment for a membership. I spoke to Phil. He says, " Ya, buddy! Come on in." Now I called ahead because of the reviews regarding cancelation of the membership. Why take a chance? So I two step to the Mall, enter the facility and am greeted by a very pleasant young woman. Get the tour, all the while she's doing great pitching the upsell of amenities available. Get back to the counter and she was unable to process my insurance. No problem, the "Y" had a little difficulty 3 years ago when I joined. Phone rings and it's an individual with the complaint of cancelation some months prior but still having the deduction from their account. Ten minutes later she ask, who I assume was the manager, for assistance. Now this cat was at the counter the whole time coaching her on the process of billing my insurance, he takes the call and the process continues for me. The poor woman is stymied and ask if he can complete the transaction. He taps a couple keys and tells me we have to contact customer service. He then proceeds to write the number down for me. The number is on the back of my card, I don't need it. I asked if he couldn't resolve it at the counter. Want to guess his response. So I just got off the phone with my carrier and was made aware that there shouldn't have been an issue. So that's my experience. He's either a very poor salesman or a very good one. Either way, like I said, "Why take the chance?".
A C
1 year ago
This gym sucks, but not as much as some of these excuses giving by others. As a public service announcement, I want to share this.You don't join a gym to find out that you had physical issues that would prevent you from going to the gym. You joined, signed a contract, and throw a tantrum when you realize the gym will only help you lose weight, not laziness.
Kevin Wassner
1 year ago
Great place to workout! Cardio machines, weight machines, free weights, heavy bags, power lifting, classes, personal trainers; this place has it all! Whether you’re a novice or a hard charger, you’ll love this place. They even have free indoor parking. Check it out.
Maria Jirau-Torres
1 year ago
Working with a Crunch trainer has been phenomenal. Being Neuro divergent, he keeps me focused and calm especially when we have sessions on busy days. Great staff. I am grateful I tried it out.
MSQC SLA
1 year ago
Clean, great space, extremely crowded between 4 & 8 …you have to wait for machines… The hours are way too short, they are the only gym I ever heard of that closes at 9pm.. other then that great gym.
Paul Hurlburt
1 year ago
I'm a disabled veteran who asked for his money back because I could no longer exercise there they told me that they couldn't refund my money which I think is not a good policy. To the point where I've had to change my credit card so they won't charge me anymore. Said I needed a doctor statement to cancel my contract. Didn't know I was in grade school and have to ask their permission to cancel. Not good business practice and not very sympathetic to a disabled veteran.
Erica Nealon
1 year ago
Here almost every day. Very clean and staff is friendly. Decent selection of equipment. Wish they would go back to pre-pandemic hours. Would be there every day if the gym was open passed 9pm during the week or 5pm on the weekends. Have been toying switching gyms simply because of the hours.
Fernand Eizaga
1 year ago
I’m a truck driver, and swing by this location yesterday. 100% recommended. Amenities are very clean, an amazing crew, and huge spaces. Congrats.
Angela C
5 years ago
Huge gym, love this place. There is tanning and massages. There is cardio, elliptical, treadmills, steppers, etc. There are classes such as spinning. There are personal trainers that are additional money. There are tons of free weights. There is a large blue turf area to push the sled, do ropes, back squat. There are kettle bells. There is an incline press and flat bench. It's a great gym. Only downfall is that it's in the Steamtown mall, it's so run down