The Franklin Athletic Club in Southfield offers a wide range of fitness options and activities. Members appreciate the extensive facilities, including tennis courts, a well-equipped gym, a pool, and various classes. The knowledgeable trainers and friendly staff enhance the overall experience, making it a popular choice for fitness enthusiasts. However, some members have experienced issues with customer service and billing.
The club is noted for its cleanliness and inclusivity, providing a welcoming environment for all. It is especially recommended for tennis players due to its top-notch courts and programs. Despite a few downsides, many patrons feel the pros outweigh the cons and highly recommend this club.
Pros:
- Extensive fitness and tennis facilities.
- Clean and well-maintained environment.
- Friendly and knowledgeable staff.
- Diverse range of classes and programs.
- Personalized workout plans.
- Pool and sauna available.
- Great location with ample parking.
- Includes children's programs and activities.
- Strong community feel.
Cons:
- Some issues with customer service.
- Billing complaints including ongoing charges after cancellation.
- Limited perks for tennis members.
Location / Contact
- Address: 29350 Northwestern Hwy, Southfield, MI 48034, United States
- Phone:+1 248-352-8000
- Website:franklinclub.com
Rating Stats
Reviews (21)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.6-star.
This business has 21 reviews.
The address is: 29350 Northwestern Hwy, Southfield, MI 48034, United States .
The contact number is +1 248-352-8000
This service is listed under Fitness Center .
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hamid wali
1 year ago
Kept charging me even after I left for months, even after I went to the office to take me off the membership, I called them like 10 times, I even left a note and they said we won’t charge your card and they still did. DO NOT get a membership here. I hope this business burns to the ground…upper management that works here is the worst. They should be fired, i run a business and will never employee people like this. I will keep posting about this all over the Internet. Care a bit about your customers, don’t screw them over by signing them up and charging their cards even after we have wanted to not be a member anymore.Plus their gym doesn’t even have all the equipment you need, you can’t even do deadlifts here. Small Little gym they have, I only recommend to people who play tennis.
Dinara
1 year ago
Why do they turn off the wet steam room in the women's locker room early in 1.5-2 hours? I pay monthly for 20 months because of the sauna only. I use almost nothing but a sauna. Why do they turn off on weekdays after 10 p.m. and on weekends after 7 p.m. I'm coming and I can't get a normal service Come and just take a shower, I can also take it at home. I need a wet steam room, please don't turn it off ahead of time
Gordon Galdes
1 year ago
Very happy with my families membership to Franklin. The facility is clean and offers activities for everyone. My grandson attends the preschool and we could not be happier with the school and the staff. We will continue to enjoy the classes and events and are looking forward to another year at the club.
Lou
2 years ago
Great Tennis courts. The ones far in the back are rough for people to watch. Staff had always been friendly. Always looks clean.
Angela Anthony
2 years ago
Nice athletic facility. I attended the Taste of Southfield here today. The restaurant vendors and food were great.
vineet aggarwal
2 years ago
i enjoy this place, i take kickboxing and boxing classes with george, and it is fun because of his light heartedness and he is not like the other instructors, he starts late but ends late as well. the lockerooms are nice but things dont work sometimes. I also like georgine my tennis instructor, she can pin point what needs to be improved and she will take the time to show you
Rashed B
2 years ago
Wasn't the best experience for me. Sorry to say, but the service was bad. I ended my gym membership after an employee hung up the phone on me for requesting towels. Of course, he denied it when I reported the situation. This place service was very disappointing. I will not pay my money for services where you have to be extra nice to unhappy employees and staff who seem dissatisfied with their job. Some of the staff there had the dont bother me attitude. On a few occasions, I witnessed other gym members loitering with employees behind the welcome/ check-in desk. I don't know how much information employees can see when you check in, but it made me uncomfortable that gym members could possibly see my full name, address, and contact information. That made me very uncomfortable. The facility was nice, but this was not the gym for me. I was expecting better service and professionalism. It wasn't professional. They also ask you to sign a 12 month membership agreement with a $300 cancelation fee. I wouldn't recommend a gym with an annual contract. Also, it took them 45 minutes on my last visited to bring towels. After many members requested towels and were told multiple times that "the towels were on the way". I had showered expecting towels to be replaced by the time I finished. It took 45 minutes. I air-dried before the towels came. It was an unreasonable experience.
Larry Kaufman
2 years ago
I worked at the original club over 50 years ago. I've always had fond memories of this club, especially getting chance to hit with Martina Navratilova there in my tennis formative years. It's grown to be a preeminent facility and tennis fixture in the Detroit area.
A Benson
2 years ago
Great place for children, swim lessons, basketball, clinics, children, events, and a great workout facility. Very clean and well run and nice clientele.
Ashley Hodge
2 years ago
My daughter had a wonderful time at the spring break camp. Extremely organized and tons of activities for her to do all day. Thank you camp director and staff.