Pulse Fitness

Liz is rude and should find another job. She doesn’t exemplify professionalism.

I’m reviewing to communicate the last two experiences I’ve had at Pulse in August 2023. I emailed the gym and Liz replied with a less than caring response of “we hope to see you soon” without acknowledging my concerns or care for the poor experiences I had. Liz was also the point of contact while I was in the building both times in learning that the classes were canceled without notice.On 8.16 I had a reserved class for Pilates Reformer for 7pm. I was notified at the time of my arrival (6:45pm) that the class was cancelled as I was the only person who had booked the class. I did not receive a text. The email that I then found in my inbox was time stamped for 6:40pm.That’s 5 minutes prior to the time of check in of the class.I was helped in rebooking for another class at the desk and while I was disappointed, I had accepted the cancellation as a lack of communication and was hopeful for a better outcome in the future. Although the instructor was already in the building finishing class with a group prior to my reserved class - this could’ve been an opportunity to connect with me personally or provide me with an exceptional experience of 1:1 work, while not expected it would’ve really left a stellar impression.I had signed up for the trial member (unsure what it’s called) and this would’ve been my 5th and final class. I was considering becoming an ongoing monthly member as the location is near my business in Ferndale and home.On August 28th, I arrived at 7:00pm for my 7:15 Pilates class (that I had booked with the help of the desk staff at the last time when my previous class was canceled on me) and was greeted at the desk by the same person who had stepped in to help me about 10 days ago. She said the class was canceled for some reason (the instructors work hours or a conflict) but then shared it was because I was 1 of 2 people who had reserved and the gyms policy is to cancel. I did not receive an email, call or text to communicate the situation.I expressed my disappointment and legitimate concerns that while the gym would penalize me if I canceled with 5 minutes notice (or no notice as in my case tonight), there is little recourse for me, the guest, in the event of a cancellation.My email address and number are correct in the profile on MINDBODY. While I may not have been opted into texts prior to 8.16 I am currently and still did not receive a text.This was an opportunity to build a relationship with a new member and I feel it’s important to share my thoughts and experience because I know how important honest client engagement and feedback are to independent businesses building their reputations in communities.I’m disappointed and frustrated. When I emailed, Liz, who read my email replied with very little regard and said something to the effect that, “we hope to see you soon” without acknowledging the two separate incidents where I didn’t receive the services I paid for.I was hopeful to enjoy this gym with its location and flexible class times but if the classes I want are canceled regularly it doesn’t really meet the needs I have.

I have lived all over the country and out of the country, done all the trending workouts, and fitness studios, but Pulse is by far the best gym and fitness experience that’s out there. It’s like joining a family and community! The staff is amazing, the gym is massive with all brand new equipment, the trainers are top notch. It honestly will not disappoint, and is the highlight of my day. It’s also a great place to meet like minded attractive people who are into fitness and wellness. It’s the place to be! 💪🏼

Avoid this gym and scott genord. He is okay with his pitbull biting patrons.Scott Genord, the gym owner, prioritizes his dog over people's safety. He allows his unleashed pitbull to freely roam in the gym, resulting in a severe dog bite that caused a laceration and bleeding through my pants. At first, he tried downplaying the significance of a dog bite. When I requested him to leash the dog or keep it in a separate room during the class, he refused and told me I could leave instead. I confronted him about prioritizing his dog over the safety of his clients, and he openly admitted to doing so, even telling me to leave. I have taken legal action against him, but it appears that he has filed for bankruptcy. I am not surprised.

Pulse is such a joke now it's sad. They filed for bankruptcy, continue to raise prices, and provide terrible customer service. Liz is an awful manager who just likes to gossip and Scott is extremely rude and creepy towards anyone that walks in.

The big "equipment upgrade" Scott talked about left the gym EMPTY for over two months and it's still not even full yet. I was left with barely any weights, no cardio equipment at the start of the new year, no follow-up updates were sent out to the paying members; all while still being charged full price for an empty gym. Management dropped the ball on this and showed how they really feel about their members.

Took the new Reformer Pilates they offer the other day and left feeling very uncomfortable. There was an older gentleman (who I'm assuming was the owner) just sitting in the corner with his dog and was filming the group of women on the reformers working out without our permission. I'll be sticking to going to solidcore and actual pilates studios.

Love the vibe here!! The classes are excellent. The entire staff, including the trainers, are super welcoming and fun. The trainers are able to offer modifications during class and really make the space approachable.

After leaving my old gym, I was pleasantly surprised to find Pulse Fitness. They have a large facility with a wide array of equipment and all of the amenities. Pulse also has a large variety of classes that they offer throughout the day. From HIIT to strength to core to boxing and others - I have not taken a class that I did not like. All of the staff and instructors are top notch - friendly, knowledgeable, helpful, and motivating. This facility really has it all - even a shake bar! 😋 I’m so glad that I found this hidden gem of a gym! Definitely the best gym in the area!!

I found Pulse Fitness through Classpass almost four years ago when I was specifically looking to do an aerial silks class. I liked the environment and staff so I signed up for a couple other classes. I was hooked. There is such a variety of classes offered throughout the day. The staff makes a real effort to know you. The machines are in great shape and the space is huge. The locker rooms are clean. There is a steam room in each one. If you are looking for a gym, I highly recommend checking this one out.